LaTonya Goodwin
Niagara Falls,NY
Summary
Results-focused Shift Manager experienced in leading front-line teams and enhancing customer satisfaction in fast-paced environments. Achieved operational efficiency through effective staff training and problem-solving skills in food service and healthcare settings. Committed to maintaining clean, organized workplaces while delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Shift Manager
Kentucky Fried Chicken
North Tonawanda
10.2025 - Current
- Resolved customer concerns, enhancing overall guest satisfaction.
- Delegated tasks to team members, ensuring seamless daily operations.
- Oversaw closing duties, including cleaning and stocking, to ensure store readiness for next shift.
- Maintained organized work areas to support efficiency and food service standards.
Phlebotomist, Senior Reception Technician
Csl Plasma
Niagara Falls, NY
06.2022 - 06.2025
- Monitored vital signs to ensure safe and efficient patient intake.
- Monitored vital signs to support safe and efficient intake.
- Trained new reception technicians, facilitating CLIA certification readiness.
- Coordinated with IT to resolve technical issues, minimizing workflow disruptions.
Personal Care Aide
Willcare
Niagara Falls, NY
08.2021 - 04.2022
- Assisted clients with housekeeping, laundry, errands, and daily care tasks to enhance overall quality of life.
- Accompanied clients to appointments and ensured timely medication reminders for adherence to health plans.
- Provided compassionate assistance to clients for emotional and physical well-being. to improve comfort and daily well-being.
Education
DIPLOMA -
Niagara Falls High School
Niagara Falls, NYSkills
- Communication skills
- Organizational skills
- Operational management
- Health and safety
- Quality assurance
- Administrative experience
- Customer service
- Presentation software
- Geriatrics
- Phone etiquette
- MEDENT
- Staff training
- CPR
- Hospital experience
- Data entry
- Cleaning
- Cooking
- Operational oversight
- Problem solving
- Managing
- Patient records
- Process optimization
- Customer support
- Workflow improvement
- Cash register
- Filing
- Technical troubleshooting
- Microsoft Excel
- Microsoft Outlook
- Client relations
- Manual handling
- Financial management
- Medical terminology
- Food service experience
- Phlebotomy
- Vital signs
- Conflict resolution
- Customer communication
- Operational planning
- Documentation efficiency
- Customer engagement
- Regulatory compliance
- Administrative support
- Home health
- Reporting accuracy
- Word processing
- Emergency response
- Direct patient care
- Technology integration
- Memory Care
- Technical Proficiency
- Patient Care
- Microsoft PowerPoint
- Specimen handling
- Microsoft Word
- Geriatric care
- Infection Control Training
- Diversity awareness
- Multitasking
- HIPAA
- Computer literacy
- Childcare experience
- Team leadership
- Computer skills
- Crisis management
- Client advocacy
- Time management
- Safety compliance
- Senior Care
Timeline
Shift Manager
Kentucky Fried Chicken
10.2025 - Current
Phlebotomist, Senior Reception Technician
Csl Plasma
06.2022 - 06.2025
Personal Care Aide
Willcare
08.2021 - 04.2022
DIPLOMA -
Niagara Falls High School