Gi’Niece Gainey
Jonesboro,GA
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
11
11
years of professional experience
Work History
Shift Manager
Taco Bell
Peachtree City, Georgia
06.2024 - Current
- Supervised team members during high-volume shifts to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Facilitated resolution of escalated customer service issues to ensure timely and satisfactory outcomes.
- Managed daily cash intake by counting out registers and tabulating profits.
- Implemented safety protocols to ensure a safe working environment for staff.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Conducted regular quality checks on food preparation and presentation standards.
- Managed inventory levels and placed orders to maintain stock availability.
- Inspected work areas regularly for cleanliness and organization standards.
- Collaborated with management to identify areas for process improvement and efficiency.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Fostered strong working relationships with staff, customers, and vendors to enhance collaboration.
Service and Food Champion
Taco Bel
Peachtree City, Georgia
05.2023 - 08.2023
- Assisted customers with menu selections, delivering exceptional service to enhance overall dining experience.
- Prepared and served food items, ensuring compliance with company standards to enhance customer satisfaction.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of work area, promoting safety and operational efficiency.
- Operated cash register, processing transactions accurately and efficiently.
Crew Member
Bojangles
Morrow, Georgia
04.2022 - 06.2022
- Delivered exceptional customer service during high-volume meal periods.
- Delivered high-quality customer service to enhance guest satisfaction
- Communicated clearly and positively with customers, staff and management
- Handled currency and credit transactions quickly and accurately
- Prepared food items following safety and quality standards consistently.
- Maintained cleanliness of dining area and kitchen workspace regularly.
- Coordinated with team members to streamline order processing during peak hours
- Restocked supplies proactively to support seamless service during busy periods
Childcare Worker
Adam Hill
08.2015 - 05.2018
- Ensured safety of play environment, enabling children to explore and engage freely.
- Monitored children's play activities to support development and facilitate positive interactions.
- Updated parents on children's daily activities and behaviors to foster communication and partnership.
Education
Diploma -
Mundy’s Mill High School
Jonesboro, GA05-2022
Widefield High School
Colorado Springs, CO08-2019
Skills
- Operational Management
- Inventory management
- Financial Oversight
- Risk Management
- Quality control
- Team supervision
- Training programs
- Complaint resolution
- Time management
- Multi-tasking
- Team leadership
- Goal-oriented
- Analytical skills
- Teamwork
- Interpersonal Skills
- Communication skills
- Verbal communication
- Flexible
- Confident
- Verbal communication
Accomplishments
- 2018, Widefield High School Basketball, Most Valuable Player
- 2017-2018, AAU Basketball – Award for Being a Good Player and Good Sportsmanship
References
Available Upon Request
Activities
- 2018-2019, Widefield High School Basketball and Volleyball
- 2019-2021, Mundy’s Mill High School Basketball
- 2019-2022, Mundy’s Mill High School Volleyball
Timeline
Shift Manager
Taco Bell
06.2024 - Current
Service and Food Champion
Taco Bel
05.2023 - 08.2023
Crew Member
Bojangles
04.2022 - 06.2022
Childcare Worker
Adam Hill
08.2015 - 05.2018
Diploma -
Mundy’s Mill High School
Widefield High School