Miski Aden
Summary
Firsthand patient helper and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive happy and healthy environments all around and creating a morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Shift Manager
HMSHost
Boston, MA
09.2022 - Current
- Documented receipts, employee hours and inventory movement.
- Assisted employees in completing tasks efficiently during peak periods to maintain service quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations.
- Coordinated schedules, processed time off requests, and ensured adequate shift coverage for operational continuity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Analyzed financial statements to ensure shift targets were met through effective resource allocation.
- Managed daily cash intake by counting out registers and tabulating profits.
Warehouse Worker
Amazon
Minneapolis, Minnesota
06.2024 - 08.2025
- Operated forklifts to streamline product movement within warehouse.
- Managed inventory levels through regular stock checks and audits, ensuring accuracy.
- Managed inventory levels by conducting regular stock checks and audits.
- Collaborated with team members to consistently meet daily shipping and receiving targets.
- Organized merchandise in storage areas for easy access and retrieval.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Used scanners to track parcel information, condition or receipt.
Cashier Team Lead
Mabruuk Fashions
Roxbury, MA
03.2020 - 09.2022
- Trained new cashiers and customer service team members to streamline onboarding process.
- Managed employee scheduling based on availability and customer demand to optimize labor costs.
- Tracked inventories, relocated excess stock, and organized products to enhance sales effectiveness.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Answered customer questions and provided store information.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Cashier
HMSHost
Boston, MA
03.2016 - 03.2020
- Operated cash register and POS system, ensuring accurate payment processing for cash, checks, and credit cards.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers in locating products, providing knowledgeable answers and personalized advice.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members on cash register operations, stock procedures, and customer service best practices.
Education
High School Diploma -
Halane
SomaliaSkills
- Operational Oversight
- Workforce Management
- Operational management
- Regulatory compliance
- Reporting documentation
- Decision Making
- Goal Setting
- Teamwork and Collaboration
- Interpersonal Skills
- Relationship management
- Customer service focus
- Mentoring and Coaching
Timeline
Warehouse Worker
Amazon
06.2024 - 08.2025
Shift Manager
HMSHost
09.2022 - Current
Cashier Team Lead
Mabruuk Fashions
03.2020 - 09.2022
Cashier
HMSHost
03.2016 - 03.2020
High School Diploma -
Halane