Shanna Horsley
Acworth,GA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
9
9
years of professional experience
2001
2001
years of post-secondary education
Work History
Shift Manager
Buffalo Luke's
Kennesaw, GA
05.2023 - Current
- Managed daily operations and ensured efficient workflow among staff.
- Trained new employees on service standards and operational procedures.
- Oversaw inventory management and restocked supplies as needed.
- Enforced health and safety regulations throughout the restaurant environment.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
Cook Shift Leader
O Charley's
Acworth, Georgia
08.2017 - 05.2023
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new team members on cooking techniques and safety protocols.
- Ensured compliance with health regulations and cleanliness standards in the kitchen.
- Coordinated meal service during peak hours to enhance customer experience.
- Conducted quality checks on food items before serving to guests.
- Organized the work area for efficient functioning during shifts.
- Ensured kitchen staff followed health and safety regulations.
- Reviewed food orders to verify accuracy before they were sent out.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Resolved customer complaints in a timely manner.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Followed recipes and procedures to prepare, season and cook food products.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Checked freezer and refrigerator each day to verify proper functioning.
- Operated variety of kitchen equipment to measure and mix ingredients.
Server
Fish Thyme Restaurant And Bar
Acworth, Georgia
02.2019 - 04.2020
- Provided excellent customer service during busy meal periods.
- Managed food and beverage orders efficiently and accurately
- Handled cash transactions and processed payments promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Skills
- Shift scheduling
- Inventory management
- Customer service
- Health compliance
- Food preparation
- Operational oversight
- Team leadership
- Problem solving
Timeline
Shift Manager - Buffalo Luke's
05.2023 - Current
Server - Fish Thyme Restaurant And Bar
02.2019 - 04.2020
Cook Shift Leader - O Charley's
08.2017 - 05.2023
Abraham Clark High School - ,