Hannah Andrews
Hastings
Summary
Proactive Shift Manager skilled in conflict resolution and decision-making. Known for effectively training employees and implementing cash security measures, contributing to improved operational workflows and elevated customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Border Foods Inc.
Hastings, MI
02.2021 - Current
- Oversaw cash management procedures to enhance operational efficiency. Coordinated cash handling training for new employees. Implemented cash security measures to reduce discrepancies.
- Assisted customers by addressing inquiries and resolving issues in a timely manner. Supported team members in maintaining service quality and customer satisfaction. Facilitated communication between customers and management to enhance service delivery.
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency.
- Employed adaptive strategies to effectively respond to evolving challenges and opportunities.
- Excelled in high-pressure settings, ensuring timely completion of tasks to support operational efficiency.
Telemarketer
Michigan State Universtiy
East Lansing, MI
09.2019 - 11.2019
- Conducted outbound calls to engage potential donors and promote university initiatives.
- Analyzed call data to identify trends and improve outreach strategies, enhancing donor engagement.
- Developed and maintained scripts to ensure consistent messaging during fundraising campaigns.
Education
No Degree - History Education
Michigan State University
East Lansing, MISkills
- Cash management
- Operational oversight
- Employee training
- Decision-making
- Time management
- Team leadership
- Customer service focus
- Conflict resolution
- Communication
- Adaptability
- Operational efficiency
Certification
- Servsafe Training - 2024
Timeline
Shift Manager
Border Foods Inc.
02.2021 - Current
Telemarketer
Michigan State Universtiy
09.2019 - 11.2019
No Degree - History Education
Michigan State University