Courtney Russell
East Windsor
Summary
Accomplished Front House Dining Manager with a proven track record at Seabury, enhancing customer satisfaction and streamlining operations. Skilled in accounts payable and adept at boosting team morale, I've successfully managed inventory, coordinated staff, and aligned dining services with company goals. My leadership has fostered a professional, efficient service environment.
Overview
3
3
years of professional experience
Work History
Clerk
Doro Marketplace
07.2024 - Current
- Boosted consumer satisfaction levels.
- Trained staff on operational procedures to ensure consistency and efficiency.
- Organized and maintained merchandise displays to ensure an appealing and customer-friendly shopping experience.
- Maintained a clean and organized workspace to ensure a professional environment.
Front of the House Dining Manager
New Horizons
12.2023 - 07.2024
- Built a workforce of talented team members to optimize dining experience standards.
- Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.
- Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
- Coordinated staff schedules to ensure optimal coverage and efficient service.
- Trained front-of-house staff to enhance service quality and customer satisfaction.
- Enforced restaurant policies and procedures to maintain a disciplined and professional dining environment.
- Managed inventory and procurement of dining supplies to ensure seamless service operations.
Front House Dining Manager
Seabury
03.2022 - 02.2023
- Collaborated closely with the head chef to enhance dining service operations.
- Coordinated catering functions with kitchen staff to ensure seamless service delivery.
- Managed accounts payable processes to ensure timely and accurate vendor payments, supporting seamless dining operations.
- Coordinated staff schedules to ensure optimal coverage and efficiency in dining operations.
- Conducted comprehensive annual performance evaluations to assess staff effectiveness and support professional growth.
- Recruited and onboarded new staff members, ensuring optimal team performance.
- Participated in weekly strategic meetings with upper management to align dining operations with company goals.
- Conducted thorough inventory checks of catering supplies to ensure availability and prevent shortages.
- Conducted staff training sessions and ensured ongoing compliance with established service standards.
Education
Diploma - High School
East Hartford High
East Hartford, Connecticut06.2014
Skills
- Accounts payable
- Customer satisfaction
- Cash handling
- Cash management
- POS system
- Front of the house, Management
- Training
Timeline
Clerk
Doro Marketplace
07.2024 - Current
Front of the House Dining Manager
New Horizons
12.2023 - 07.2024
Front House Dining Manager
Seabury
03.2022 - 02.2023
Diploma - High School
East Hartford High
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