COURTNEY RYAN
Kansas City,MO
Summary
Versatile professional with robust leadership, analytical, and communication skills. Extensive business acumen and leadership experience spanning sales, operations, and training and development. Known for self-motivation, organizational prowess, and attention to detail in fast-paced environments. Proven track record of overcoming challenges and achieving success. Completed the prestigious John Maxwell Executive Leadership Program and holds a Six Sigma Green Belt certification.
Overview
14
14
years of professional experience
Work History
DIRECTOR OF CLIENT SUCCESS
NorthPoint Development - WarehouseQuote
Kansas City , MO
2023.07 - Current
- Proficiently manages diverse stakeholder hierarchies within organizations, handling 25+ client relationships.
- Cultivates client relationships and expands business reach through active engagement with new stakeholders or divisions.
- Promotes alignment between program objectives and customer-centric goals through engagement with C-suite executives and cross-functional teams.
- Applied strategies to minimize customer churn and enhance margin per account through analyzing customer behavior and preferences, executing focused retention campaigns, and offering personalized incentives.
- Utilized advanced analytics tools to extract actionable insights from intricate data sets, enabling informed decision-making and enhancing business growth and profitability.
- Provided comprehensive insights into financial performance, market trends, and strategic recommendations for driving organizational success through monthly and quarterly business reviews delivered to stakeholders.
- Maintains open communication channels with internal senior leadership by providing consistent updates on new business partnerships, performance metrics, and success rates of outreach efforts. Utilizes detailed reports and presentations to align sales objectives with organizational goals.
DIRECTOR OF SALES
NorthPoint Development - WarehouseQuote
Kansas City , MO
2022.05 - 2023.07
- Developed and implemented effective sales sequencing strategies focused on SMB, Mid-Market, and enterprise customers, resulting in a streamlined sales pipeline and improved lead conversion rates. Leveraged data-driven insights to identify key touchpoints along the customer journey and optimized sales workflows to maximize overall efficiency.
- Demonstrated proficiency in managing opportunities throughout the sales process, from lead qualification to closure. Successfully utilized CRM systems and sales automation tools for effective tracking and management of opportunities, ensuring timely follow-ups and personalized engagement to nurture leads through the sales funnel.
- Effectively managed over 30 concurrent opportunities, demonstrating exceptional organizational skills and efficient task prioritization. Sustained a strong focus on detail, consistently meeting deadlines, and achieving successful outcomes across multiple simultaneous projects.
- Tailoring sales strategies to resonate with diverse stakeholder groups, addressing their unique needs, concerns, and decision-making processes.
- Developed comprehensive KPI tracking systems for assessing and optimizing sales performance. These included win rate, deal size, and days to close metrics. Leveraged insights from these systems to identify areas for improvement in sales strategies and enhance overall effectiveness in closing deals.
- Formulated customized pricing management strategies that aligned with market dynamics and customer preferences, resulting in improved deal profitability without compromising on customer satisfaction or loyalty.
- Engaged in the collaborative effort of negotiating, creating, and managing customer contracts to ensure adherence to company objectives, regulatory mandates and optimize customer satisfaction.
DIRECTOR OF TALENT ACQUISITION
C2FO
Leawood , KS
2021.05 - 2022.05
- Partnered and collaborated with leadership to identify current and upcoming needs, develop or refine job descriptions, and identify targeted sources
- Sourced candidates through networking, employee referrals, industry-specific job boards, colleges and universities, diversity sites, and social media
- Streamlined internal recruiting process and eliminated the use of external staffing agencies, saving over $1M annually
- Lead initiatives to generate maximum value addition towards performance improvement and employee retention
- Performed data-driven analysis to build recruitment funnels and maintain consistent stream of top-quality candidates
- Promoted collaborative and open team environment to support departmental scorecard goals
- Advised and coordinated resources and staff to achieve schedule, growth, and sales hiring goals
- Prepared and presented key performance indicators to executive leadership to achieve accountabilities
- Prepared budgets and approved budget expenditures
- Reduced days to close by 41 days
- Hired 146 sales representatives in 73 days and have sustained less than 7% attrition.
TALENT ACQUISITION MANAGER
SelectQuote Insurance Services
2019.10 - 2021.05
- Refined full cycle recruiting process by analyzing and levering KPI, retention rates, and trend reporting
- Built and maintained a team of 23 recruiters and 60+ flex recruiters capable of achieving and exceeding monthly hiring goals
- Collaborated with leadership on initiatives and strategies to help achieve headcounts goals
- Exceeded team performance target (YTD achieved 106%)
- Lead team to achieve 104% to Annual Enrollment Period (AEP) hiring; the highest in company history.
SENIOR ADMISSIONS MANAGER, INTERIM DIRECTOR
Grantham University
2013.05 - 2019.10
- Trained and mentored individuals and peers through strategy and high level of follow-through to ensure performance and developmental goals are achieved
- Evaluate campaigns and lead generation
- Created a highly engaging and encouraging atmosphere for individuals to exceed expectations on a consistent basis through visibility
- Analyzed trends on an individual, team, and departmental level to create and execute on key performance indicators
- Assisted in the hiring process of new admissions representatives and leadership roles within the admissions department
- 111% year to date for individual team performance
- Awarded team of the month 43 times
- Assisted department of improving 7% to achieving year to date goal while serving as Interim director.
LEAD ADMISSIONS REPRESENTATIVE
Grantham University
2013.01 - 2013.05
- Mentored new admissions representatives and team members ensure success
- Built relationships with other departments to help bridge the gap between admissions and other departments to become solutions oriented
- Awarded Lead Admissions Representative 3 times.
ADMISSION REPRESENTATIVE II
Grantham University
2010.04 - 2013.01
- Organized and managed prospective students and lead base
- Conducted conversations to gather details about prospective students to help assist with each step needed for registration
- Awarded Admissions Representative of the year in 2012.
Education
GRADUATE CERTIFICATE OF HUMAN - RESOURCE MANAGEMENT -
Grantham University
01.2019
MASTERS OF SCIENCE - PERFORMANCE IMPROVEMENT -
Grantham University
01.2015
BACHELOR'S DEGREE - ORGANIZATIONAL COMMUNICATION -
The University of Central Oklahoma, Edmond, OK
01.2008
ASSOCIATES DEGREE - ARTS AND SCIENCES -
Trinity Valley Community College, Athens, TX
01.2006
Skills
- Team leadership and management
- Strategy development
- Training and development
- Performance analysis
- Strategic problem-solving
- Forecasting and budgeting
- Cross-functional collaboration
- Team/customer relationship management
Timeline
DIRECTOR OF CLIENT SUCCESS
NorthPoint Development - WarehouseQuote
2023.07 - Current
DIRECTOR OF SALES
NorthPoint Development - WarehouseQuote
2022.05 - 2023.07
DIRECTOR OF TALENT ACQUISITION
C2FO
2021.05 - 2022.05
TALENT ACQUISITION MANAGER
SelectQuote Insurance Services
2019.10 - 2021.05
SENIOR ADMISSIONS MANAGER, INTERIM DIRECTOR
Grantham University
2013.05 - 2019.10
LEAD ADMISSIONS REPRESENTATIVE
Grantham University
2013.01 - 2013.05
ADMISSION REPRESENTATIVE II
Grantham University
2010.04 - 2013.01
GRADUATE CERTIFICATE OF HUMAN - RESOURCE MANAGEMENT -
Grantham University
MASTERS OF SCIENCE - PERFORMANCE IMPROVEMENT -
Grantham University
BACHELOR'S DEGREE - ORGANIZATIONAL COMMUNICATION -
The University of Central Oklahoma, Edmond, OK
ASSOCIATES DEGREE - ARTS AND SCIENCES -
Trinity Valley Community College, Athens, TX
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