Robert Reedy
Dallas,TX
Summary
Proven and accomplished Director of Client Success with a comprehensive background in steering cross-functional teams, including developers, account managers, and project managers. Adept at direct daily communication with clients and seamless collaboration with executive leadership. Demonstrated success in driving client success initiatives, focusing on account retention, and strategically increasing billing opportunities. Specialized expertise in Magento Adobe Commerce development and support, overseeing client merchandising, security, and site stability. Proactively builds and sustains strong client relationships, consistently exceeding expectations and contributing to overall business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Client Success
Web Solutions NYC
10.2018 - Current
- Collaborated closely with cross-functional teams to ensure seamless delivery of products and services to clients.
- Engage in direct daily communication with clients to understand their needs and address any concerns promptly.
- Resolved escalated customer concerns promptly, taking necessary corrective actions to prevent future occurrences while preserving positive relationships.
- Conducted regular account reviews with both internal stakeholders and clients themselves, ensuring alignment on expectations and progress towards objectives.
- Interface directly with the CEO, CTO, and COO, providing insights and updates on client initiatives.
- Drive success for clients by implementing strategies to retain accounts and increase billing opportunities.
- Directly involved in Magento Adobe Commerce development and support, demonstrating in-depth knowledge of the platform.
Director of Client Success
Creatuity Corp.
05.2016 - 09.2018
- Led a team of account managers to consistently exceed performance goals and drive company growth.
- Resolved escalated customer concerns promptly, taking necessary corrective actions to prevent future occurrences while preserving positive relationships.
- Mentored junior team members, providing guidance on best practices for managing client relationships and achieving success metrics.
Project Manager
Creatuity Corp.
07.2013 - 05.2016
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
Bachelor of Arts - Emerging Media And Communications
The University of Texas At Dallas
Richardson, TX2013
Skills
- Customer Satisfaction
- Resource Allocation
- Team Leadership
- Client Onboarding
- Client Retention
- Cross-functional Collaboration
- Project Management
Certification
Magento 2 Certified Solutions Specialist
Timeline
Director of Client Success
Web Solutions NYC
10.2018 - Current
Director of Client Success
Creatuity Corp.
05.2016 - 09.2018
Project Manager
Creatuity Corp.
07.2013 - 05.2016
Bachelor of Arts - Emerging Media And Communications
The University of Texas At Dallas
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