Courtney Sampson
Riverview
Summary
- Customer service focused Pharmacy Technician who supports an overall positive patient experience by accurately and promptly entering, filling and delivering medications. Follows policies and procedures to ensure quality.
- Background includes valuable customer service and management experience.
- Accustomed to working in fast-paced environments.
- Regarded as a natural people person with an upbeat and positive attitude.
- Experienced with Microsoft Word, Excel, PowerPoint, and Outlook - Type 30 WPM.
Overview
10
10
years of professional experience
Work History
Health Care Specialist
Aetna Insurance Company
Tampa
12.2017 - 04.2019
- Customer service focused Pharmacy Technician who supports an overall positive patient experience by accurately and promptly entering, filling and delivering medications. Follows policies and procedures to ensure quality.
- Background includes valuable customer service and management experience.
- Accustomed to working in fast-paced environments.
- Regarded as a natural people person with an upbeat and positive attitude.
- Experienced with Microsoft Word, Excel, PowerPoint, and Outlook - Type 30 WPM.
Assistant Manager 3 / Customer Service Associate
Burger King
Tampa
11.2016 - 12.2017
- Supervise employees, train new crew members, take accurate inventory counts, calculate sales, maintain labor costs, keep neat, accurate and current records, and open and close the store.
- Ensure a clean, organized and efficient establishment.
- Provide leadership by creating a positive work environment.
Pharmacy Technician
Walgreens
Tampa
01.2016 - 06.2017
- Answering patients' questions and troubleshoot medication issues.
- Processing and filling prescriptions.
- Advocating for patients' compliance with medication guidelines.
- Reporting drugs' adverse reactions.
- Maintaining relationships with physicians.
- Assisting in facilitating communication between the patient and insurance companies, doctors, nurses and labs.
- Maintaining current notes and paperwork related to the patient's drug therapy and pharmacy care plan.
- Reviewing medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities; and preparing intravenous solutions.
- Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs.
- Complying with state and federal laws.
Assistant Manager 3 / Customer Service Associate
Burger King
Lutz
08.2013 - 05.2016
- Supervise employees, train new crew members, take accurate inventory counts, calculate sales, maintain labor costs, keep neat, accurate and current records, and open and close the store.
- Ensure a clean, organized and efficient establishment.
- Provide leadership by creating a positive work environment.
Customer Service Representative - Call Center
One Touch Direct
Tampa
10.2012 - 02.2013
- Interfaced with customers to sell goods and services.
- Communicated in a clear manner, answered inquiries, and documented order information and interactions.
Cashier / Customer Service Associate
Burger King
Tampa
08.2009 - 10.2012
- Offered fast and friendly service, operated cash register, and maintained the overall appearance and cleanliness in the restaurant.
- Worked as part of a team and interacted with diverse customers and staff members.
Education
CERTIFICATION - Pharmacy Technician
Ultimate Medical Academy
Middleton High School
Tampa, FLSkills
- Knowledge of Top 200 Brand / Generic Drugs
- Medical Terminology
- RX Sig Codes
- Commonly Used Medications
- Compounding
- Insurance Verification
- Claims
- Authorizations
- Third Party Billing
- Use of Pharmaceutical References
- Pharmacology
- Drug & Dosage Interaction
- Pharmaceutical Calculations
- Knowledge of Aseptic Techniques
- Computer Applications in Pharmacy
- Anatomy & Physiology
- Supply
- Inventory
- Data Entry
- OSHA
- HIPAA Compliance
- Basic Math
- Pharmacy Law & Ethics
- HIV / AIDS
- Institutional Pharmacy Operations
- Community Pharmacy Operations
- Essentials of Pathophysiology
Additional Information - Key Qualifications
- Pharmacy Technician
- Knowledge of Top 200 Brand / Generic Drugs
- Medical Terminology / RX Sig Codes
- Commonly Used Medications
- Compounding
- Insurance Verification/Claims (HMO, PPO, Medicare, Medicaid)
- Authorizations
- Third Party Billing
- Use of Pharmaceutical References
- Pharmacology
- Drug & Dosage Interaction
- Pharmaceutical Calculations
- Knowledge of Aseptic Techniques
- Computer Applications in Pharmacy
- Anatomy & Physiology
- Supply, Inventory, and Data Entry
- OSHA
- HIPAA Compliance
- Basic Math
- Pharmacy Law & Ethics
- HIV / AIDS
- Institutional / Community Pharmacy Operations
- Essentials of Pathophysiology
Timeline
Health Care Specialist
Aetna Insurance Company
12.2017 - 04.2019
Assistant Manager 3 / Customer Service Associate
Burger King
11.2016 - 12.2017
Pharmacy Technician
Walgreens
01.2016 - 06.2017
Assistant Manager 3 / Customer Service Associate
Burger King
08.2013 - 05.2016
Customer Service Representative - Call Center
One Touch Direct
10.2012 - 02.2013
Cashier / Customer Service Associate
Burger King
08.2009 - 10.2012
CERTIFICATION - Pharmacy Technician
Ultimate Medical Academy
Middleton High School