Courtney Sarkisov
Surprise,AZ
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tax Consultant
Omni Interactions
06.2023 - Current
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Responded to inquiries from IRS and other tax authorities.
- Analyzed financial documents to accurately reflect client information on tax returns.
Intake Specialist
TTECGOV
11.2021 - 08.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Managed an average of 200 calls per day.
Claims Processor
TTEC
01.2020 - 09.2022
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Increased productivity by 15% within 6 months.
Education
Bachelor of Arts - Computer And Information Sciences
University of Phoenix
Tempe, AZ07.2025
Skills
- Performance Analytics
- Data Entry
- Records Maintenance
- Multi-Line Phone Systems
- Inventory Management
- Needs Assessment
Certification
- Data Analytics in the Public Sector with R Specialization
- Google IT Support Professional Certificate
Timeline
Tax Consultant
Omni Interactions
06.2023 - Current
Intake Specialist
TTECGOV
11.2021 - 08.2023
Claims Processor
TTEC
01.2020 - 09.2022
Bachelor of Arts - Computer And Information Sciences
University of Phoenix
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