Hardworking and passionate job seeker with strong organizational skills eager to work in the field of Quality Assurance . Ready to help a team achieve company goals and ensure policies are adhered to based on established company guidelines. Can easily work within semi-routine environments but also seamlessly adjust to the occasional need to deviate to a less ordinary or accepted practice.
Hi, I’m
Courtney Scott
Pendleton,KY
Summary
Overview
7
years of professional experience
1
Certification
Work History
Cedar Lake Lodge - Lagrange, KY
Direct Support Professional
06.2016 - 01.2023
Job overview
- I was also responsible for providing hands-on assistance, instruction, and guidance while implementing individuals' plans, goals, and objectives to attain independence and integration in the community.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Adhered to established policies and procedures and maintained semi routine assignments and tasks
Teleperformance Remote
Customer Experience Specialist
07.2016 - 01.2023
Job overview
- I support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution in a inbound call center environment
- I regularly exhibit excellent communication skills both written and verbally
- I am responsible for maintaining call center databases by accurately entering customer data and changes according to company policies and procedures
- I maintain strict confidentiality when accessing any client information.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
Education
Ivy Tech Community CollegeJefferson County, IN
Some College from General Studies
08.2008
University Overview
Skills
- Behavioral health (6 years)
- Customer service (5 years)
- Computer skills (5 years)
- Subject Matter Expert (SME)
- Quality Assurance Rubrics and Guidelines
- Certified Behavior Support and Deescalation Strategy Expert
Certification
Driver's License, 07/01/2022, 06/01/2026, S03-881-489
Timeline
Customer Experience Specialist
Teleperformance Remote
07.2016 - 01.2023
Direct Support Professional
Cedar Lake Lodge - Lagrange, KY
06.2016 - 01.2023
Ivy Tech Community College
Some College from General Studies
Driver's License, 07/01/2022, 06/01/2026, S03-881-489
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