Rayna Braswell-Daley
Albany,NY
Summary
Compassionate and reliable Direct Support Professional with a proven track record of assisting individuals with disabilities to lead fulfilling lives. Skilled in promoting client dignity, independence, and positive community interactions. Expertise in implementing personalized care plans that significantly improve overall quality of life for clients. Possess exceptional interpersonal skills, conflict resolution abilities, and the patience needed for this career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Center of Disability Services
Albany
03.2023 - Current
- Provided assistance to individuals with intellectual and developmental disabilities in daily activities such as personal care, meal preparation, and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Collaborated with other staff members to develop individualized service plans for each participant.
Customer Service Assistant Manager
Price Chopper
Albany
03.2014 - 03.2023
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
PCA Personal Care Aide
Belvedere Home Services
Albany
05.2018 - 10.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting, feeding, and light housekeeping duties.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
Inside Sales Representative
Spectrum
Albany
01.2020 - 07.2020
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Education
High School Diploma -
Albany High School
Albany, NY06-2016
Some College (No Degree) - Psychology
SUNY Empire State College
Saratoga Springs, NYSkills
- Customer Service (9 years)
- Supervising Experience (5 years)
- Direct Patient Care ( 6 years )
- Behavioral Management
- Crisis Management
- First-aid and CPR
- Staff Monitoring
- Data Entry
Certification
- CNA, 06/01/22 - 05/01/24
- PCA, 05/01/18 - Present
- First Aid Certification
- NYS Driver's License
Personal Information
Authorized To Work: US
Timeline
Direct Support Professional
Center of Disability Services
03.2023 - Current
Inside Sales Representative
Spectrum
01.2020 - 07.2020
PCA Personal Care Aide
Belvedere Home Services
05.2018 - 10.2022
Customer Service Assistant Manager
Price Chopper
03.2014 - 03.2023
High School Diploma -
Albany High School
Some College (No Degree) - Psychology
SUNY Empire State College
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