Summary
Skills
Work History
Education
Technical Proficiencies
Certification
Websites
Languages
Receptionist
Courtney Scott

Courtney Scott

Operational Excellence & Digital Strategy Lead
Miami,FL

Summary

13+ years driving high-impact change and momentum to enterprise-scale digital transformation initiatives across multinational organizations and regulated industries

Skills

  • Strategic Planning
  • Organizational Change Management
  • Cross-functional Leadership
  • Business Process Optimization
  • Technical Strategy
  • Technology Adoption & Enablement
  • Enterprise System Architecture
  • Generative AI/Machine Learning
  • Automation (Low-Code/No-Code, RAG, RPA)
  • Stakeholder Management
  • Project Management
  • Product Lifecycle Management
  • User Experience
  • Customer Experience
  • Technical Communication
  • Agile & Scaled Agile (SAFe)
  • IT Governance
  • Compliance
  • Data Privacy
  • Regulatory Compliance (SOC 2, HIPAA, GDPR)
  • Data Management
  • Cybersecurity Risk Management

Work History

Technology Enablement Consultant

Independent Consulting
01.2024 - Current
  • Transformed SMB operations via technology-driven efficiencies, improving digital ROI and growth velocity
  • Launched RAG-based historical data tools for civil engineering firms, accelerating project timelines
  • Automated invoice systems using API integrations, increasing SMB billing accuracy and cash flow 20%
  • Rebuilt scalable Google Cloud infrastructure and governance workflows, driving 3x post-rebrand growth
  • Developed standard onboarding playbooks for CRM platforms, accelerating campaign launches 40%

Enterprise Solutions Architect

Mosyle
08.2021 - 11.2023
  • Designed autonomous IT systems, reducing operational costs and manual tasks for top-tier enterprises
  • Deployed zero-touch setup and SOC 2 controls across 20K+ global endpoints for a Fortune 500
  • Conducted competitor analysis influencing product roadmaps and increased market differentiation
  • Integrated UX analytics and feedback loops to improve satisfaction scores and drive product engagement
  • Standardized client intake frameworks, cutting onboarding time by 30% and increasing CX scores

Senior MDM Solutions Specialist

Mosyle
09.2019 - 07.2021
  • Secured $1.4M in new revenue by leading enterprise device management solution deployments
  • Unified MDM and IAM systems under Zero Trust models, reducing asset risks and infrastructure costs
  • Built dynamic self-service onboarding workflows, increasing client adoptions and staffing resources
  • Delivered C-level presentations and PoCs, securing sponsor buy-in for enterprise change adoption
  • Engineered condition-based asset policies, ensuring 99.5% patching and security compliance across regulated industries

IT Service Delivery Lead

Bayer Corp. (Formerly Monsanto)
07.2017 - 05.2019
  • Managed integration strategy for a global corporate merger, harmonizing systems for 111K employees
  • Led Agile cross-functional teams for delivery of multi-million-dollar global infrastructure initiatives
  • Bridged business and technical unit collaborations, ensuring project alignment and on-time delivery
  • Established readiness programs and directed UAT cycles for infra transitions, decreasing post-launch incidents 20%

Office 365 Program Manager

Bayer Corp. (Formerly Monsanto)
06.2016 - 06.2017
  • Directed enterprise-wide Office 365 migration across 35K+ workstations in 61 countries
  • Developed KPI-driven rollout strategies, accelerating delivery through proactive risk mitigation
  • Oversaw IT support teams across 400+ sites, preserving business continuity during transitions
  • Drove user engagement through UX-first communications, increasing product usage 24%

Senior Client Application Administrator

Bayer Corp. (Formerly Monsanto)
04.2013 - 05.2016
  • Led an endpoint infrastructure team, overseeing IT service availability and enterprise software rollouts for 30K+ users
  • Enabled 24/7 global IT support coverage, improving incident response times and SLA metrics
  • Partnered with vendors on major service transitions, mitigating operational disruptions
  • Scaled virtual desktop environments for 2,500+ remote employees, cutting infrastructure costs 18%

Education

Bachelor of Arts - Business Administration

Miami-Dade College
Miami, FL
06.2026

Technical Proficiencies

Cloud Computing & Identity: AWS • Azure • GCP • Okta

Data Analytics & Visualization: Tableau • Power BI • SQL

AI & Automation: LLM • Microsoft Power Platform (Apps, Automate) • LangChain

Productivity & Collaboration: Notion • Asana • ClickUp Jira • Figma • Salesforce • Confluence

Certification

ITIL Foundations Level 4 • HIPAA Information Technology Security • Google AI Essentials • Generative AI: Governance, Policy, and Emerging Regulation

Languages

English
Native or Bilingual
Spanish
Limited Working

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Courtney ScottOperational Excellence & Digital Strategy Lead