Courtney Semple
Oxon Hill,MD
Summary
A seasoned Protective Services Officer with a proven track record at Constellis, I excel in de-escalating conflicts and enhancing facility safety through expert surveillance and situational awareness. My leadership in developing security protocols and training teams underscores my commitment to safety and customer service excellence. Skilled in firearms handling and armed with a dependable, results-driven approach, I significantly improve security operations. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. I have maintain a Secret Clearance for over 22 years.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Protective Services Officer
Constellis
Washington, DC
10.2003 - Current
- Utilized conflict resolution skills to de-escalate tense situations between individuals effectively while remaining calm under pressure.
- Provided exceptional customer service, assisting with inquiries and providing directions to various facilities on the premises.
- Developed comprehensive security policies and procedures, promoting a secure environment throughout the organization.
- Managed a team of security personnel, providing guidance, training, and performance evaluations to ensure optimal performance levels were maintained.
- Streamlined communication between security personnel using radio equipment, ensuring quick response times during critical situations.
- Reduced risk of theft and property damage by implementing effective security measures such as alarm systems and key card access controls.
- Improved overall situational awareness through extensive knowledge of facility layouts, escape routes, and general surroundings in order to respond effectively in emergencies.
- Assisted injured individuals by administering first aid when necessary until medical professionals arrived on scene.
- Participated in ongoing professional development opportunities to stay up-to-date on industry best practices for protective services officers.
- Supported event management teams by providing effective crowd control strategies during large-scale events or gatherings.
- Enhanced security by conducting regular patrols and monitoring surveillance systems.
- Responded swiftly to incidents or emergencies, containing situations and preventing further escalation or harm.
- Collaborated with local law enforcement agencies during investigations, sharing relevant information and coordinating efforts for improved results.
- Increased staff preparedness through regular training exercises in emergency response procedures.
- Maintained a high level of physical fitness through regular exercise and training, ensuring the ability to perform demanding tasks when required.
- Performed risk assessments for upcoming events or changes in building occupancy levels to proactively address potential concerns ahead of time.
- Conducted thorough inspections of facilities to identify potential risks or vulnerabilities, implementing corrective actions as needed.
- Maintained detailed records of daily activities, incidents, and observations for accurate reporting purposes.
- Ensured safety for employees and visitors by maintaining access control and managing emergency situations.
- Evaluated existing security systems and recommended updates or improvements as needed to enhance overall protection measures for the organization.
- Worked with local, state and government agencies regarding company security matters.
- Detected, investigated and reported hazardous workplace incidents and issues.
- Participated in loss prevention and safety programs.
- Researched and archived general liability incidents via CCTV.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
High School Diploma -
Luke C. Moore High School
Washington, DC06.2002
Skills
- Firearms handling
- Situational Awareness
- Physical Fitness
- Incident documentation
- First Aid Proficiency
- Access Control
- Surveillance techniques
- Defensive Tactics
- Traffic Control
- Facility safety
- Self-defense techniques
- Event security
- Protective Equipment
- Security Protocols
- Vehicle Maintenance
- Incident Reporting
- Evacuation Procedures
- Customer Service
- Honest and Dependable
- Patrolling
- Active Listening
- CCTV Monitoring
- Security camera monitoring
- Data Entry
- Visitor screening
- Surveillance
- Security operations experience
- First Aid Certified
- First Aid Training
- CPR Certified
- Emergency Response
- Dispatch
- Firearms expertise
- Armed Security Guard Certification
- Intrusion Detection
Certification
- X- Ray Hi- Scan Training - 22 years
- CPR and Child CPR Training - 22 years
- MDTS Training - 22 years
- A-9 ICE Weapons Training- 22 years
- Automated External Defibrillator Training - 22 years
- First Aid Training - 22 years
- Magnetometer/ Hand Wand Training - 22 years
- OC Training - 20 years
Timeline
Protective Services Officer
Constellis
10.2003 - Current
High School Diploma -
Luke C. Moore High School