Joseph Amadu
BRONX,NY
Summary
Dynamic Protective Services Officer with proven expertise in crisis management and incident documentation at ACS Services. Skilled in firearms handling and de-escalation techniques, I enhanced public safety and improved community relations through proactive engagement. Recognized for maintaining professionalism under pressure while ensuring compliance and expediting case closures.
Overview
2016
2016
years of professional experience
1
1
Certification
Work History
Protective Services Officer
ACS Services
- Conducted investigations into potential fraud cases to ensure compliance with regulations.
- Collaborated with team members to process applications and verify eligibility for benefits.
- Evaluated evidence and documentation to support decision-making in enforcement actions.
- Utilized case management systems to track progress and maintain accurate records.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Performed interior and exterior security patrols and checks.
- Promoted transparency by accurately reporting findings to superiors, colleagues, and the general public as appropriate.
- Maintained professionalism under high-pressure situations, ensuring consistent delivery of quality services to citizens.
- Enhanced public safety by enforcing laws and regulations diligently.
- Expedited case closures by maintaining organized records and evidence documentation.
- Improved community relations through proactive engagement and open communication with the public.
Child Support Enforcement Agent
Human Resources Administration
06.1989 - 08.2015
- Conducted investigations into potential fraud cases to ensure compliance with regulations.
- Collaborated with team members to process applications and verify eligibility for benefits.
- Evaluated evidence and documentation to support decision-making in enforcement actions.
- Utilized case management systems to track progress and maintain accurate records.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Performed interior and exterior security patrols and checks.
- Promoted transparency by accurately reporting findings to superiors, colleagues, and the general public as appropriate.
- Maintained professionalism under high-pressure situations, ensuring consistent delivery of quality services to citizens.
- Enhanced public safety by enforcing laws and regulations diligently.
- Expedited case closures by maintaining organized records and evidence documentation.
- Improved community relations through proactive engagement and open communication with the public.
Education
Bachelor of Science - Finance/Management
Touro College
New York (City), NYSkills
- Firearms handling
- Situational awareness
- Physical fitness
- Incident documentation
- De-escalation techniques
- Crisis management
- Defensive tactics
- Client confidentiality
- Incident reporting
Certification
Quarterly in-service training and seminars by the New York city government.
Timeline
Child Support Enforcement Agent
Human Resources Administration
06.1989 - 08.2015
Protective Services Officer
ACS Services
Bachelor of Science - Finance/Management
Touro College