Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joseph Amadu

Joseph Amadu

BRONX,NY

Summary

Dynamic Protective Services Officer with proven expertise in crisis management and incident documentation at ACS Services. Skilled in firearms handling and de-escalation techniques, I enhanced public safety and improved community relations through proactive engagement. Recognized for maintaining professionalism under pressure while ensuring compliance and expediting case closures.

Overview

2016
2016
years of professional experience
1
1
Certification

Work History

Protective Services Officer

ACS Services
  • Conducted investigations into potential fraud cases to ensure compliance with regulations.
  • Collaborated with team members to process applications and verify eligibility for benefits.
  • Evaluated evidence and documentation to support decision-making in enforcement actions.
  • Utilized case management systems to track progress and maintain accurate records.
  • Worked closely with public and remained courteous and calm while defusing tense situations.
  • Performed interior and exterior security patrols and checks.
  • Promoted transparency by accurately reporting findings to superiors, colleagues, and the general public as appropriate.
  • Maintained professionalism under high-pressure situations, ensuring consistent delivery of quality services to citizens.
  • Enhanced public safety by enforcing laws and regulations diligently.
  • Expedited case closures by maintaining organized records and evidence documentation.
  • Improved community relations through proactive engagement and open communication with the public.

Child Support Enforcement Agent

Human Resources Administration
06.1989 - 08.2015
  • Conducted investigations into potential fraud cases to ensure compliance with regulations.
  • Collaborated with team members to process applications and verify eligibility for benefits.
  • Evaluated evidence and documentation to support decision-making in enforcement actions.
  • Utilized case management systems to track progress and maintain accurate records.
  • Worked closely with public and remained courteous and calm while defusing tense situations.
  • Performed interior and exterior security patrols and checks.
  • Promoted transparency by accurately reporting findings to superiors, colleagues, and the general public as appropriate.
  • Maintained professionalism under high-pressure situations, ensuring consistent delivery of quality services to citizens.
  • Enhanced public safety by enforcing laws and regulations diligently.
  • Expedited case closures by maintaining organized records and evidence documentation.
  • Improved community relations through proactive engagement and open communication with the public.

Education

Bachelor of Science - Finance/Management

Touro College
New York (City), NY

Skills

  • Firearms handling
  • Situational awareness
  • Physical fitness
  • Incident documentation
  • De-escalation techniques
  • Crisis management
  • Defensive tactics
  • Client confidentiality
  • Incident reporting

Certification

Quarterly in-service training and seminars by the New York city government.

Timeline

Child Support Enforcement Agent

Human Resources Administration
06.1989 - 08.2015

Protective Services Officer

ACS Services

Bachelor of Science - Finance/Management

Touro College
Joseph Amadu