Courtney Senz

• Performs all human resources responsibilities and functions for the division.
• Performs all payroll processes for the division of 40+ union and non-union employees.
• Provide excellent customer service to clients, stakeholders, vendors, and other departments and divisions as needed.
• Respond to financial inquiries by gathering, analyzing, summarizing, and interpreting data.
• Reconciling daily, monthly, and yearly transactions.
• Accurately perform annual county certification.
• Effectively communicate and resolve any discrepancies found in the processing of financial data including accounts payable, accounts receivable, and all transactions.
• Accurately prepare various financial and non-financial reports.

• Provided support for Workforce Development Director and other Workforce Development team.
• First line of customer service support for METALFORM EDU.
• Scheduling METALFORM EDU demos for workplace development team, send out scripted communications to members such as surveys, follow-ups emails after demos, etc.
• Entering notes into Personify (customer management system) for all customer contact.
• Completing special projects and other duties as assigned.

• Serve as the main contact person for all membership inquires.
• Maintained membership database, ensuring that all information was current and accurate using SAP software.
• Managed membership application, and determined membership fee amounts based on company size.
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Preparing invoices and processing payments.