Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Serven

Murrieta,CA

Summary

Highly organized and self-motivated employee with a strong desire to apply time management and organizational skills in various environments. Actively seeking opportunities to expand skill set while contributing to company growth. Demonstrates high motivation, eagerness to take on new challenges, strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

4
4
years of professional experience

Work History

Barista

Target/starbucks
10.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

General Merchandise Expert

Target
10.2022 - 10.2023
  • Anticipated customers needs and provided them with high quality service while upholding brand standards and values to ensure customers satisfaction.
  • Analyzed sales data to identify trends and areas of improvement within the store.
  • Conducted regular stock counts to ensure accurate inventory records.
  • Maintained cleanliness of the store environment, including shelves, racks, and fixtures.
  • Trained new team members on proper merchandising techniques and procedures.
  • Organized backroom area according to company standards for easy access to inventory items.
  • Encouraged teamwork by setting an example for others and giving supportive and constructive feedback.
  • Motivated others to reach challenging goals, improving quality and performance.
  • Maintained clear and open communication with team members and supervisors, supporting smooth daily operations.
  • Listened actively to directions and followed instructions to complete accurate work.
  • Greeted visitors and customers, initiated friendly conversation to establish a connection.

Childcare Assistant

Iron kidz
01.2021 - 12.2021
  • Provided safe, nurturing and stimulating environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Maintained accurate records of daily attendance and other related information.
  • Observed and monitored the safety of all children in care.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Organized special events such as birthday parties or holiday celebrations.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Responded promptly to incidents or emergencies according to established protocols.
  • Empathetically listened to others, encouraging open communication and collaborative problem-solving.
  • Worked closely with others to tackle challenges, resolve conflicts, and keep work on-track.

Education

High School Diploma -

Murrieta Valley High School
Murrieta, CA
06.2022

Skills

  • Collaborative communication
  • Organizational development
  • Complex problem solving
  • Relationship building
  • Team building
  • Customer relations
  • Proactiveness

Timeline

Barista

Target/starbucks
10.2023 - Current

General Merchandise Expert

Target
10.2022 - 10.2023

Childcare Assistant

Iron kidz
01.2021 - 12.2021

High School Diploma -

Murrieta Valley High School

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Courtney Serven