Courtney Shell
Greer
Summary
Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for great leadership and successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
6
6
years of professional experience
Work History
Sr QA Coordinator (Legal & Compliance)
Global Lending Services
Greenville
11.2018 - Current
- Collect performance metrics, submit monthly agent review scores, and make suggestions as needed.
- Work closely with managers and supervisors to ensure that legal and company guidelines are followed.
- Review contracts to ensure everything is following legal and company guidelines.
- Identify and assist with implementing new operational or client-based business strategies.
- Collect as much as possible from the customer to bring the current account up to date without demanding payment.
- Speak with customers using two-way text.
- Train others on the call structures and policies of the company.
- Maintained calendars of upcoming events, meetings and deadlines.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Facilitated communication between different departments in order to resolve issues quickly.
Debit Specialist
Global Lending Services
Simpsonville
11.2018 - Current
- Call for intent and accept calls from customers who have discharged, reaffirmed, or been dismissed from bankruptcy.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- File extensions.
- Take payments on the account.
- File insurance claims.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Maintained accurate records of customer accounts in the database system.
- Assisted in developing strategies to increase customer satisfaction levels.
- Send out daily reports to the team.
- Participated in ongoing training and compliance activities.
- Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
Education
Associate of Applied Science - Business Administration
Virginia College
Greenville, SC06.2015
Skills
- Customer service
- Communication
- Interpersonal
- Leadership
- Teamwork
- Adaptability
- Ability to collaborate and work with others as a team
- Strategic planning
- Microsoft Office
- Employee training
- Call management
- Problem solving
- Customer communication
- Regulatory compliance
- Performance metrics
- Data entry
- Coordinating
- Secretarial
- Train employees
- Appointment scheduling
Affiliations
- Member of Phi Beta Lambda also known as FBLA
- Member of urban League upstate
- Member of the National Honors Society
References
References available upon request.
Timeline
Sr QA Coordinator (Legal & Compliance)
Global Lending Services
11.2018 - Current
Debit Specialist
Global Lending Services
11.2018 - Current
Associate of Applied Science - Business Administration
Virginia College
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