Courtney Shew
Cleveland,TX
Summary
Detail-oriented Insurance Verification Specialist with 5 years of healthcare industry experience, specializing in insurance verification, referral coordination, and patient communication. Proven track record in training and mentoring team members while managing complex verification processes. Skilled at improving efficiency, ensuring compliance, and delivering exceptional patient and provider support.
Overview
12
12
years of professional experience
Work History
Lead Insurance Verification Specialist & Referral Coordinator
Wellsprie Medical Group
05.2022 - Current
- Train and mentor new team members on verification protocols and EMR navigation.
- Coordinate with providers and schedulers to confirm coverage, medical necessity, and authorization requirements.
- Review insurance policies to determine coverage for medical procedures and treatments.
- Manage and coordinate the referral process for a busy medical practice.
- Ensure timely submission of referral requests to specialists and facilities.
Admitting Clerk
Emergency Hospital Systems LLC
08.2020 - 03.2022
- Registered patients and collected required documentation for admissions.
- Verified insurance coverage and patient eligibility.
- Prepared and processed admitting forms and clinical information for treatment.
- Provided courteous service to patients and families during the intake process.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
Bank Teller
Amegy Bank
02.2014 - 06.2020
- Assisted customers with account inquiries, transactions, and updates.
- Identified customer needs and recommended financial products.
- Maintained professionalism and accuracy in a high-volume, fast-paced role.
Education
High School Diploma -
Tarkington High School
Cleveland, TX05.2006
Skills
- Insurance policy interpretation
- EMR Navigation
- Problem-Solving
- Customer Service
- Attention to Detail
- Prior authorizations & referrals processing
- Insurance terminology
- Coordination and scheduling
- Medical terminology
Languages
English
Timeline
Lead Insurance Verification Specialist & Referral Coordinator
Wellsprie Medical Group
05.2022 - Current
Admitting Clerk
Emergency Hospital Systems LLC
08.2020 - 03.2022
Bank Teller
Amegy Bank
02.2014 - 06.2020
High School Diploma -
Tarkington High School