Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Shuck

Phoenix,AZ

Summary

Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed experience with a diverse menu of memorized drink recipes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bar Manager

Ambrogio15
10.2024 - Current
  • Built multiple cocktail and wine pairing menus tailored to 8-course chef driven tasting experiences
  • Training staff on the importance of mise en place, hospitality, etiquette, and service standards
  • Cultivate relationships with owners, investors, and representatives in order to optimize potential within the company
  • Ordering of all beverages and bar prep, organizing and tracking inventory, scheduling staff and running employee financials, and overseeing the restaurant floor as necessary

Server/ Bartender/ Trainer/ NRO/ Lead/ BEO Captain

Culinary Dropout Scottsdale Quarter
01.2019 - 06.2024
  • Maintained and organized dining areas to uphold restaurant hygiene standards, creating a safe and noticeably clean environment.
  • Ensured great hospitality and exceptional service, every time, anticipating guest needs by demonstrating thorough menu knowledge.
  • Established positive relationships with trainees, led by example teaching proper standards, and set the team up for success.
  • Led and organized private banquet events

Server

Wren & Wolf
08.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Played an integral role in maintaining the restaurant's reputation by training employees on efficiency, consistency, and steps of service
  • Showed high-level understanding of fine dining practices, assisting AGM with new training standards

Server/Bartender/BEO Captain

Wine Styles & Bistro Below
02.2016 - 12.2019
  • Set up wine and beer tastings to bring in guests, promote local businesses, and coordinate special events
  • Developed strong rapport with customers and created a warm and positive impression

Education

Bachelor of Arts - Psychology/ Physiology/ Liberal Arts

Hastings College
12.2018

Skills

  • Strong Communication
  • Excellent Leadership Skills
  • Attention to Detail
  • Adaptable and Flexible
  • Anticipating Guest Needs
  • Guest Engagement
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Specialty in staff training

Certification

  • Arizona Food and Beverage Handlers
  • Harry Friedman, Customer Engagement and Sales Training
  • Culinary Dropout, Certified Trainer

Timeline

Bar Manager

Ambrogio15
10.2024 - Current

Server

Wren & Wolf
08.2023 - 01.2024

Server/ Bartender/ Trainer/ NRO/ Lead/ BEO Captain

Culinary Dropout Scottsdale Quarter
01.2019 - 06.2024

Server/Bartender/BEO Captain

Wine Styles & Bistro Below
02.2016 - 12.2019

Bachelor of Arts - Psychology/ Physiology/ Liberal Arts

Hastings College

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Courtney Shuck