Years of Healthcare experience
Alison K. Ward
Healthcare & Clinical Research Operations Leader
Phoenix,AZ
Summary
Dynamic seasoned Healthcare Operations Leader with deep experience overseeing clinical workflows, staff performance, and multidisciplinary team operations in complex care environments. With a proven track record of excelling in operations management and leading staff through development, onboarding, and change initiatives while fostering a culture of accountability, collaboration, and service excellence. Known for leading organizational change, enhancing both patient and provider experience through clear processes and operational discipline, impeccable communication, and emotional intelligence. Skilled in optimizing workflows, driving measurable improvements in productivity, financial accuracy, and cross-functional collaboration. I welcome the opportunity to leverage my experience to advance operational excellence and meaningfully contribute to Mountain Park Health Center's long-term success.
Overview
25
25
11
11
Years of Clinical Research Experience
Work History
Clinical Research Coordinator Supervisor
HonorHealth Research Institute
Scottsdale, Arizona
06.2023 - Current
- Manage daily operations and workflow for multidisciplinary clinical research team totaling up to 21 staff; ensure high productivity and quality service delivery.
- Designed and implemented a comprehensive onboarding and competency-based training program for 40+ clinical staff - standardizing training, reducing ramp-up time, and improving overall readiness.
- Optimized data entry and financial workflows, leading to a 91% reduction in backlogged data entry, and 90% decrease in unapplied cash, significantly enhancing financial accuracy and operational efficiency.
- Collaborate with physicians, RNs, systems, and admin teams to improve scheduling, CTMS accuracy, and patient visit coordination, boosting data accuracy by 25%.
- Lead hiring, training, performance evaluations, coaching, growth plans, and corrective action fostering a high-performance, accountable team culture aligned with organizational values resulting in over 40% increase in employee engagement.
- Oversee space and resource coordination across multiple sites, manage work orders, address operational inefficiencies, and ensure readiness for provider and staff onboarding.
Senior Clinical Research Coordinator
Banner Alzheimer's Institute
Phoenix, AZ
11.2016 - 06.2023
- Developed and deployed standardized processes that transformed current operational processes into predictable, efficient, and scalable workflows which resulted in streamlined patient flow, increased visit completion rates by 27%, enhanced consistency and efficiency throughout clinical operations.
- Supervised daily clinical operations and workflow for the regions highest-volume Alzheimer's research program; managed 6 research staff, scheduling coverage, and productivity oversight.
- Directed cross-training of 20+ team members to expand operational coverage and mitigate scheduling conflicts; maintained high staff flexibility and program continuity.
- Implemented recruitment and participant flow strategies resulting in 68% increase in study enrollment and a 12% boost in Hispanic/Latino participation, improving diversity and outreach.
Education
BBA - Business Administration And Management
Indiana Institute of Technology
Fort Wayne, IN 05.2001 -
Skills
Operations Management & Clinical Workflow Optimization
Staff Management, Hiring, Onboarding & Development
Scheduling, Utilization, and Capacity Planning
Process Improvement & Quality Assurance
Budget Awareness & Resource Allocation
Cross-Functional Collaboration & Stakeholder Management
Patient & Staff Experience Management
Performance Metrics & KPI Monitoring
Incident Reporting & Risk Mitigation
Electronic Health & Research Systems Optimization
Accomplishments
- Co-Author of: Facebook as a resource for Hispanic/Latino recruitment: A pilot program of the Alzheimer's Prevention Registry.
Timeline
Clinical Research Coordinator Supervisor
HonorHealth Research Institute
06.2023 - Current
Senior Clinical Research Coordinator
Banner Alzheimer's Institute
11.2016 - 06.2023
BBA - Business Administration And Management
Indiana Institute of Technology
05.2001 -