Courtney Sillman
Norton Shores,MI
Summary
Dedicated professional with extensive experience at Western Michigan Christian High School, excelling in cleaning techniques and food safety practices. Proven ability to maintain high sanitation standards while delivering exceptional customer service. Recognized for effectively managing inventory and ensuring a positive environment for students during meal times. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Custodian
Western Michigan Christian High School
Muskegon, Michigan
06.2024 - Current
- Maintained cleanliness of classrooms, hallways, and restrooms daily.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively.
- Replenished supplies in restrooms and common areas regularly.
Lunch Assistant
Western Michigan Christian High School
Muskegon, Michigan
01.2023 - 06.2025
- Assisted in preparing and serving nutritious meals to students daily.
- Maintained cleanliness and organization of lunch area and dining spaces.
- Supported staff in managing student behavior during lunch periods.
- Collaborated with kitchen team to ensure timely meal service.
- Monitored food safety practices during meal preparation and serving.
- Engaged with students to promote a positive lunch experience.
- Facilitated smooth transitions for students entering and exiting dining areas.
- Reported supply shortages to ensure adequate meal preparation resources were available.
- Performed other duties as assigned by supervisor or manager.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Restocked food items as needed throughout the day.
- Organized and stocked food items for serving lines.
- Served meals to students in an efficient manner while maintaining high standards of quality control.
- Responded promptly to requests from supervisors or administrators related to lunch services operations.
- Assisted in the preparation of daily lunch menus according to USDA guidelines.
- Ensured proper portion sizes were served to students in accordance with school nutrition policies.
- Provided support to kitchen staff during meal times as needed.
- Learned and followed menu recipes, cooked food on grills and fryers and served food in proper portion sizes.
- Followed all HACCP guidelines for food storage, preparation and service.
- Participated in weekly inventory checks of cafeteria supplies including paper products, condiments, beverages.
- Communicated effectively with other members of the cafeteria team regarding menu changes, special orders.
- Recorded accurate counts of student meal selections at each station throughout the day.
- Checked expiration dates on food items prior to serving or preparing meals.
- Maintained a clean, sanitary and safe work environment by following all safety protocols.
- Received deliveries from suppliers ensuring accuracy of order quantities against invoices.
- Stocked beverage coolers with pre-packaged drinks for student consumption.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Organized and prepared ingredients for batch cooking.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Deli Manager
Ghezzis Market
Muskegon, Michigan
06.2020 - 01.2023
- Managed daily deli operations and ensured product quality standards.
- Collaborated with suppliers to maintain inventory levels and product availability.
- Developed and implemented new menu items based on customer feedback.
- Oversaw food preparation processes to ensure compliance with health regulations.
- Provided exceptional customer service while addressing inquiries and concerns.
- Maintained cleanliness and organization of the deli area for efficient workflow.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Store Manager
Beachside Market
Muskegon, Michigan
05.2018 - 06.2020
- Oversaw daily store operations and ensured smooth functioning of all departments.
- Managed inventory levels and coordinated stock replenishment activities.
- Trained new staff on customer service protocols and store policies.
- Maintained store appearance by organizing products and ensuring cleanliness.
- Assisted in creating promotional displays to attract customers effectively.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
Assistant Manager
Latitudes Market
Muskegon, Michigan
04.2011 - 05.2018
- Trained new team members on customer service standards and operational procedures.
- Supervised daily operations to ensure smooth and efficient store functionality.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High School Diploma -
Mona Shores Highschool
Muskegon, MI06-1986
Skills
- Cleaning techniques
- Equipment operation
- Supply replenishment
- Food safety practices
- Sanitation control
- Inventory management
- Cleaning and sanitizing
- Trash removal
- Furniture moving
- Customer service
- Food safety
- Work station sanitation
- Quick learner
- Multitasking
- ServSafe
Certification
- Serv safe certified
- CPR certified
References
References available upon request.
Timeline
Custodian
Western Michigan Christian High School
06.2024 - Current
Lunch Assistant
Western Michigan Christian High School
01.2023 - 06.2025
Deli Manager
Ghezzis Market
06.2020 - 01.2023
Store Manager
Beachside Market
05.2018 - 06.2020
Assistant Manager
Latitudes Market
04.2011 - 05.2018
High School Diploma -
Mona Shores Highschool