Courtney Skrutsky
Bremerton,Washington
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
03.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Para Educator
Bremerton School District
03.2023 - 08.2023
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to help with classroom and workload management.
- Documented behaviors, implemented interventions and treatment results.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Administered tests and assessments to evaluate student progress and performance.
Shift Leader
&pizza
10.2020 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Server
Coal Fire Pizza
11.2016 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12.2022
Skills
Written and Verbal Communication
Problem Solving
Adaptable
Time Management
Collaboration
Timeline
Barista
Starbucks
03.2023 - Current
Para Educator
Bremerton School District
03.2023 - 08.2023
Shift Leader
&pizza
10.2020 - 12.2022
Server
Coal Fire Pizza
11.2016 - 08.2019
Bachelor of Science - Psychology
Virginia Commonwealth University