Courtney Smith
Midlothian,VA
Summary
Highly motivated, experienced and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Senior Certified Medical Assistant
Bon Secours Mercy Health OBGYN
07.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
VCU Health Community Memorial Hospital
11.2019 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed prior authorizations for prescription medications
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Surgery Scheduling Coordinator
Centra Health- Hematology/Oncology
05.2018 - 11.2019
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries/ PET scans, CT scans and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Assisted RNs with scheduling chemotherapy treatment plans for patients
Pediatric Certified Medical Assistant
Southern Dominion Health System
08.2013 - 05.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
North Chesterfield, VA08.2013
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Immunization Administration
- Electronic Medical Records
- CPR
- OB/GYN procedures
Timeline
Senior Certified Medical Assistant
Bon Secours Mercy Health OBGYN
07.2020 - Current
Certified Medical Assistant
VCU Health Community Memorial Hospital
11.2019 - 07.2020
Surgery Scheduling Coordinator
Centra Health- Hematology/Oncology
05.2018 - 11.2019
Pediatric Certified Medical Assistant
Southern Dominion Health System
08.2013 - 05.2018
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
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