Summary
Overview
Work History
Education
Skills
Going on walks, playing outside with my kids, watching crime shows/movies as well as horror movies,
Timeline
Generic

Courtney Smith

Myrtle Beach,SC

Summary

Proven expert in billing and collection procedures, with a track record of enhancing customer satisfaction and billing accuracy at Allstate. Demonstrates exceptional communication and problem-solving skills, adept at resolving billing inquiries and disputes. Achieved significant improvements in revenue cycle outcomes through collaborative and streamlined processes.

Overview

8
8
years of professional experience

Work History

Billing

Allstate
10.2022 - Current
  • Enhanced customer satisfaction with prompt resolution of billing inquiries and disputes.
  • Developed and implemented billing procedures to enforce compliance with company policies.
  • Increased billing accuracy by implementing a streamlined invoice review process.
  • Collaborated with billing department to resolve discrepancies, improving revenue cycle outcomes.

Online Shipping/Call Center Customer Service Representative

Wild West Boot Store
08.2018 - 11.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cashier/Stocker

Lowes Foods
02.2016 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor's of Social Sciences - Criminal Justice

Coastal Carolina University
Conway, SC
05.2024

High School Diploma -

St. James High School
Murrells Inlet, SC
06.2016

Skills

  • Client Billing
  • Billing and collection procedures expert
  • Billing Procedures
  • Billing and Invoicing
  • Billing concerns
  • Insurance billing procedures
  • Billing Inquiries

Going on walks, playing outside with my kids, watching crime shows/movies as well as horror movies,

During the evening time after work, I pick the kids up from school come home to cook dinner and after dinner we like to take our dog Oakley for a family walk to relieve some stress my boyfriend and I may have endured at the work day to help us be better prepared mentally for the next workday. These walks sometimes turn into us hanging outside with the children because My oldest son loves to play outdoors and If we let him he can stay outside all day playing with his toys. 


After the children are asleep, I like to sit down at night and watch movies/shows that involve crime shows or movies. Sometimes I like to lay in a dark room with a horror movie on if i am feeling something scary. 

Timeline

Billing

Allstate
10.2022 - Current

Online Shipping/Call Center Customer Service Representative

Wild West Boot Store
08.2018 - 11.2021

Cashier/Stocker

Lowes Foods
02.2016 - 07.2018

Bachelor's of Social Sciences - Criminal Justice

Coastal Carolina University

High School Diploma -

St. James High School
Courtney Smith