Experienced customer service representative who consistently goes above and beyond for clients and has a knack for building rapport with them. Can answer questions, solve problems, and guarantee complete client satisfaction. Flexible and easily taught, excel in dynamic settings that need a can-do attitude and the ability to think on my feet. Proficient in customer service best practices and related options.
Hi, I’m
Courtney Smith
Fuquay Varina,NC
Summary
Overview
4
years of professional experience
Work History
Target
Style Sorter
04.2024 - Current
Job overview
- Use hand-held scanners to sort items into specific categories.
- Work collaboratively with colleagues in a fast-paced environment to meet tight deadlines for sorting.
- Stack items according to weights, sizes, types, and picking priorities.
- Reduce errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operate pallet jacks to move large and heavy items for sorting.
- Maintain high cleanliness and safety standards within the workplace, reducing potential hazards during the sorting process.
- Inspect items for damage or defects before sorting as part of quality control process.
- Follows company policies and procedures to produce consistent work results.
- Assess and sort items into containers or designated areas according to classification, size, and condition.
- Adapts quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Train new employees on proper sorting procedures, promoting consistency across the team.
- Collaborate with team members to identify and address areas needing improvement in the sorting process.
Xavier University of Louisiana Speech Pathology Clinic
Student Clinician
09.2022 - 01.2023
Job overview
- Provided speech, hearing, communication, and swallowing services to 5 clients
- Provided training and education to parents/caregivers about the clinical markers of language impairment and the ways in which these impairments can impact a student's reading and writing skills
- Identified disorders at an early stage and decreasing the severity or impact of a disability associated with an existing disorder or disease
- Evaluated and diagnosed speech, language, communication, and swallowing disorders
- Treated speech, language, communication, and swallowing disorders
- Planned activities that are directed toward enhancing or improving general well-being and quality of life
- Worked collaboratively with professionals from many other disciplines
Target
Style Consultant/Pricing Associate
11.2021 - 08.2022
Job overview
- Knowledge of guest service fundamentals and experience supporting a guest-first culture across the store
- Proficiency in comprehending industry trends encompassing facets such as style, seasonality, and brand differentiation
- Create a welcoming experience by authentically greeting all guests
- Maintained inventory by assisting co-workers with stocking shelves, pricing items, and displaying products.
- Worked with computer systems and POS systems
- Worked on clearance markdowns, setting clearance endcaps, scanning in, and putting up new price labels
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
Harris Teeter
Personal Shopper
08.2020 - 07.2021
Job overview
- Helped customers make the best possible purchase by providing advice, guidance, and excellent customer service
- Supported customers with placing orders and making payments via phone and or in-person
- Ensured that orders were accurately selected, and any special orders were followed
- Identified and resolved concerns promptly even when dealing with difficult or emotional customers
- Adapted to changes in the work environment and changed approaches to best fit the situation
- Followed instructions and responded to management's direction
- Exhibited sound and accurate judgment
Education
Xavier University of LouisianaXavier University Of Louisiana
Bachelor of Science from Speech Pathology
05.2019
University Overview
- Dean's List [Spring semester 2017]
Skills
- Speed and Accuracy
- Product Sorting
- Warehouse Safety
- Reliability and punctuality
- Workflow Management
- Attention to Detail
- Critical Thinking
- Multitasking
- Cultural Sensitivity
- Customer Service
- Conflict Resolution
Timeline
Style Sorter
Target
04.2024 - Current
Student Clinician
Xavier University of Louisiana Speech Pathology Clinic
09.2022 - 01.2023
Style Consultant/Pricing Associate
Target
11.2021 - 08.2022
Personal Shopper
Harris Teeter
08.2020 - 07.2021
Xavier University of Louisiana
Bachelor of Science from Speech Pathology
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