Courtney Smith
West Haven,CT
Summary
Motivated and dependable patient care advocate. Demonstrates outstanding communication skills with patients and health care providers. Devoted, independent, and highly adaptable individual. Noted as a model team player who is willing to assist wherever needed.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Yale New Haven Hospital Saint Raphael Campus
03.2025 - Current
- Collected blood samples in high volume, using various techniques, ensuring patient comfort and safety.
- Trained new staff on phlebotomy procedures, enhancing team efficiency and skill proficiency.
- Implemented quality control measures to improve sample processing accuracy and reliability.
Patient Care Associate
Yale New Haven Hospital
06.2023 - 03.2025
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean, safe, and well-organized patient environment.
- Collected and transported specimens to prepare for lab testing.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Documented patient information and care activities in electronic health record.
Sales Representative
Beneleaves
06.2020 - 06.2023
- Developed and cultured customer relationships
- Consistently surpassed monthly sales goals
- Successfully led event marketing, sales, and brand promotions
- Established and implemented QuickBooks accounting system to reflect accurate financial records
Medical Assistant
Columbus Aesthetic & Plastic Surgery
07.2018 - 10.2019
- Completed clinical procedures and presented patient data to physician team
- Performed thorough patient-centered histories and physical assessments in both pre- and post-operative settings
- Primary assistant in outpatient procedures including: liposuction, blepharoplasty, rhytidectomy, labiaplasty, and minor dermatologic procedures
Medical Assistant & Phlebotomist
Low T Center
02.2014 - 04.2019
- Completed patient intake, vitals, and report charting for 80-100 patients daily
- Obtained routine blood draws per physician orders
- Performed in-house lab tests and entered/verified patient results in MRN
- Maintained controls and calibrations on lab equipment and completed daily quality assurance documentation
- Assisted front desk coordinator as needed to ensure quality of patient experience
Dispensary Agent
The Botanist
11.2019 - 05.2020
- Opened operations and facilitated a 10-fold sales increase in 6 months
- Educated patients regarding selections, instructions, and precautions
- Named "Industry Liaison" and managed outreach with cultivators and processors
- Facilitated product deliveries, inventory, and revenue management via the LeafLogix POS and Ohio state regulatory and inventory systems
- Trained incoming staff on workflow and operational procedures
Education
Some College (No Degree) - 8/2009 - 6/2010
The Ohio State University
Columbus, OHSome College (No Degree) - Certified Medical Assistant: 5/2013
Ohio School of Phlebotomy
Columbus, OHNo Degree - Nursing
Gateway Community College
New Haven, CT05-2028
Skills
- Certified Medical Assistant
- Healthcare systems and infrastructure
- Adaptable and self-directed learner
- Creative problem solver
- Safety and compliance
- Task-oriented and efficient
Timeline
Phlebotomist
Yale New Haven Hospital Saint Raphael Campus
03.2025 - Current
Patient Care Associate
Yale New Haven Hospital
06.2023 - 03.2025
Sales Representative
Beneleaves
06.2020 - 06.2023
Dispensary Agent
The Botanist
11.2019 - 05.2020
Medical Assistant
Columbus Aesthetic & Plastic Surgery
07.2018 - 10.2019
Medical Assistant & Phlebotomist
Low T Center
02.2014 - 04.2019
Some College (No Degree) - 8/2009 - 6/2010
The Ohio State University
Some College (No Degree) - Certified Medical Assistant: 5/2013
Ohio School of Phlebotomy
No Degree - Nursing
Gateway Community College
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