Courtney Smith
Hobart,Wisconsin
Summary
About 3 year’s experience in production work and labor including a lead position! Recognized for hard work ethic and determination.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced with managing production lines and leading teams to achieve operational goals. Utilizes problem-solving skills to enhance workflow and boost productivity. Track record of maintaining high-quality standards and fostering team collaboration to meet production targets.
Knowledgeable [Desired Position] with solid background in leading and managing production lines. Oversaw daily operations, ensuring efficiency and adherence to quality standards. Demonstrated leadership and problem-solving skills to optimize workflow and increase team productivity.
Responsible Line Lead skilled in safely and effectively operating different types of machinery. Determined professional committed to learning and applying new skills to achieve team goals.
Manufacturing professional prepared to take on leadership responsibilities with strong record of maintaining high production standards. Proven experience in managing teams, optimizing production lines, and ensuring quality output. Collaborative and results-driven, known for adapting to changing operational demands and fostering cohesive team environment.
Overview
8
8
years of professional experience
Work History
Customer service representative
Alorica
Green Bay
06.2019 - 07.2019
- Helped customers get their radio active or working again
- Sign them up onto the best plan but also fits what they’d Use it for
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Identified recurring issues through data analysis, proposing solutions to reduce customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Order selector
Unfi
12.2022 - 01.2023
- Picked product to complete orders
- Carefully listening and identifying the right products to send out!
- Timely manner
- Work independently
- Selected orders accurately using warehouse management system to ensure timely fulfillment.
- Operated pallet jacks and forklifts safely to streamline order preparation processes.
- Implemented best practices for picking methods, enhancing overall workflow efficiency.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Current Mixer, Previous Line Lead
Alive & kickin pizza crust
03.2021 - 11.2022
- Paperwork
- Quality checks
- Working the line
- Cleaning
- Communication skills
- Operated mixing equipment to produce high-quality pizza crusts efficiently.
- Monitored ingredient measurements to ensure consistency and flavor profile accuracy.
- Coordinated with team members to streamline production processes and improve workflow.
- Maintained cleanliness and organization of workstations, adhering to safety standards.
- Assisted in training new staff on mixing techniques and operational protocols.
- Implemented quality control checks throughout the mixing process to reduce waste.
- Adapted to changing orders and adjusted mixing schedules as needed for timely delivery.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
- Ensured safety compliance, adhering to company guidelines and industry regulations during mixing operations.
- Collaborated with team members for better workflow coordination and increased productivity.
- Supervised daily operations, ensuring adherence to safety protocols and production standards.
- Coordinated workflow among team members, enhancing communication and efficiency in processes.
- Trained new employees on equipment operation and safety procedures, fostering a knowledgeable workforce.
- Monitored production schedules, adjusting resource allocation to meet changing demands effectively.
- Implemented process improvements that reduced downtime and increased overall productivity on the line.
- Conducted quality inspections to maintain product standards and minimize defects during production runs.
- Collaborated with management to identify training needs and implement solutions for skill development.
- Assisted in training new employees and implementing procedural changes.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Monitored product quality to achieve superior quality reputation.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
Cashier
Auto zone
Suamico
09.2018 - Current
- Cleaning
- Organizing
- Stocking shelves
- Helping customers find what they need to complete the job
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Handled cash and credit transactions with accuracy and attention to detail.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High school diploma -
Oconto Falls High School
06-2017
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Bay Port High School
01-2016
Skills
- Reliability
- Customer service
- Team lead
- Work under pressure
- Can work independently
- Fast paced
- Determination!
- Microsoft Office 365
- Microsoft word
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Prioritization
- Staff training
- De-escalation techniques
- Quality control
- Customer education
- Product sales
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Reading comprehension
- Service upselling
- Stock management
- Service standard compliance
- Document control
- Quality assurance controls
- Brand representation
- Sales closing
- Product education
- Lead generation
- Warranty service
Timeline
Order selector
Unfi
12.2022 - 01.2023
Current Mixer, Previous Line Lead
Alive & kickin pizza crust
03.2021 - 11.2022
Customer service representative
Alorica
06.2019 - 07.2019
Cashier
Auto zone
09.2018 - Current
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Bay Port High School
High school diploma -
Oconto Falls High School