Iryna Starinchykova
Port Charlotte,FL
Summary
Proven Retail Associate , adept in customer engagement and cash handling accuracy, enhanced shopping experiences through meticulous organization and inventory management. Demonstrated reliability and teamwork, significantly contributing to sales goals. Fluent in English, excelling in customer service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Goodwill
10.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Main Cashier. Key Holder
Home Goods
03.2019 - 09.2021
- Enhanced overall store appearance through consistent upkeep of the cashier area, ensuring a clean and organized workspace.
- Assisted customers with product inquiries, demonstrating excellent communication skills and product knowledge.
- Maintained a high level of integrity with daily cash balancing and reconciliation tasks.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes whenever possible.
- Reduced cashier errors by implementing thorough training initiatives for new staff members.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
Retail Associate
Goodwill
11.2017 - 12.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Retailing
Goodwill Retail And Customer Service Program
Everett11.2017
No Degree - ESL English Language Classes
Everett Community College
Everett, WA03.2016
High School Diploma -
High School 10
Torez City, Ukrain05.1994
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Reliability and punctuality
- Cash Register Operation
- Customer Service
- Cash Handling
- Teamwork
- FLUENT IN ENGLISH, RUSSIAN, UKRAINIAN
Languages
Russian
Native or Bilingual
Ukrainian
Full Professional
Timeline
Customer Service Representative
Goodwill
10.2021 - 06.2024
Main Cashier. Key Holder
Home Goods
03.2019 - 09.2021
Retail Associate
Goodwill
11.2017 - 12.2018
Retailing
Goodwill Retail And Customer Service Program
No Degree - ESL English Language Classes
Everett Community College
High School Diploma -
High School 10
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