Courtney Smith
Lewisville
Summary
Motivated professional with strong skills in data quality management and analytical thinking. A reliable team player who consistently meets deadlines and provides exceptional customer service. Demonstrates a commitment to continuous learning and maintaining accurate records.
Overview
11
11
years of professional experience
Work History
Stop Loss Data Specialist
Imagine360
04.2024 - Current
- Met deadlines and delivered high-quality work to uphold excellence in data management.
- Organized files and records of entry activities for easy access and retrieval.
- Reviewed and updated client correspondence files and database information to ensure accurate records.
- Scanned and uploaded documents into the database to maintain accurate organizational records.
- Updating and managing stop loss tracking systems and logs to monitor member status against specific deductibles.
- Reviewing and understanding stop loss contracts and plan documents.
- Providing outstanding customer service to internal and external clients and brokers.
Medicaid Audit Analyst
Gainwell Technologies
06.2023 - 11.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with clients to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
Product Analyst
McKesson/Macro Helix
Irving
07.2022 - 01.2023
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted Pharmacy Administrators with 340B account inquiries.
- Tracked Pharmacy data and audit eligibility for the 340B program.
- Worked closely with other departments to ensure compliance of 340B program.
Client Onboarding Analyst
AmerisourceBergen Specialty Group Inc
01.2020 - 06.2022
- Developed and maintained strategic business relationships with Account Managers to promote products, services and profitable business relationships.
- Created customer support strategies to increase customer retention.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Patient Care Coordinator
AmerisourceBergen Specialty Group Inc
11.2017 - 01.2020
- Answered and responded to telephone inquiries in a professional and timely manner.
- Collected and documented all charges, co-pays and payments into EMR.
- Prepared insurance claims and ran reports to ensure all charges were billed and filed.
- Verified and entered patient demographics into EMR ensuring all fields were completed.
- Maintained a clear understanding of insurance plans and communicated insurance information to patients.
- Pulled schedules to ensure insurance eligibility prior to patient appointment and ensured files were completed.
Client Service Representative
AmerisourceBergen Specialty Group Inc
10.2015 - 11.2017
- Work closely with Wholesalers and Specialty Distributors to maintain customer satisfaction
- Update account information, state pharmacy license and other account maintenance for compliance
- Work closely with Wholesalers, Specialty Distributors and Hospitals to place orders
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
- Responsible for providing customers with accurate answers to questions and complaints regarding products and services.
Education
Bachelors Of Science - Health Administration
University of Phoenix
Dallas, TX05-2011
Skills
- Data analysis
- Data cleaning
- Data quality management
- Excel formulas
- Identifying errors
- Spreadsheet management
- Microsoft Office proficiency
- Problem-solving
- Adaptability and flexibility
Skills
- Ability to interpret large data sets
- Ability to effectively participate in cross functional problem solving
- Ability to work in a highly structured environment
- Strong written communication
- Coordinating between internal teams and clients
Timeline
Stop Loss Data Specialist
Imagine360
04.2024 - Current
Medicaid Audit Analyst
Gainwell Technologies
06.2023 - 11.2023
Product Analyst
McKesson/Macro Helix
07.2022 - 01.2023
Client Onboarding Analyst
AmerisourceBergen Specialty Group Inc
01.2020 - 06.2022
Patient Care Coordinator
AmerisourceBergen Specialty Group Inc
11.2017 - 01.2020
Client Service Representative
AmerisourceBergen Specialty Group Inc
10.2015 - 11.2017
Bachelors Of Science - Health Administration
University of Phoenix