Courtney Smith
Lewisville,TX
Summary
Solution driven Account Manager with experience leading cross functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals. Seeking opportunities to transform company practices into cost effective solutions leading to more efficient operations.
Overview
10
10
years of professional experience
Work History
Stop Loss Data Specialist
Imagine360
Remote
04.2024 - Current
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Maintained files, records, and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Updating and managing stop loss tracking systems and logs to monitor member status against specific deductibles.
- Reviewing and understanding stop loss contracts and plan documents.
- Providing outstanding customer service to internal and external clients and brokers.
Medicaid Audit Analyst
Gainwell Technologies
Remote
06.2023 - 11.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
Customer Success Manager
AmerisourceBergen Specialty Group Inc
Remote
01.2020 - 06.2022
- Develop and maintain strategic business relationships with accounts to promote companies products and services and profitable business relationships
- Collaborated with sales and product teams to address customer success objectives.
- Created customer support strategies to increase customer retention.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
Patient Care Coordinator
AmerisourceBergen Specialty Group Inc
11.2017 - 01.2020
- Answer and respond to telephone inquiries in a professional and timely manner
- Collect and document all charges, co-pays and payments into EMR
- Prepare insurance claims and run reports to ensure all charges are billed and filed
- Verify and enter patient demographics into EMR ensuring all fields are complete
- Maintain a clear understanding of insurance plans and communicate insurance information to patients
- Pull schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete.
Client Service Representative
AmerisourceBergen Specialty Group Inc
10.2015 - 11.2017
- Work closely with Wholesalers and Specialty Distributors to maintain customer satisfaction
- Update account information, state pharmacy license and other account maintenance for compliance
- Work closely with Wholesalers, Specialty Distributors and Hospitals to place orders
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
- Responsible for providing customers with accurate answers to questions and complaints regarding products and services.
Education
Bachelors Of Science - Health Information Technology
University of Phoenix
Tempe, AZ05.2011
Skills
- Strong knowledge and highly proficiency as an Account Manager
- Solid foundation with Salesforce, CRM, SEO, Excel, Word, and Outlook
- Solution Selling, B2B, Marketing Strategies
- Excellent verbal and written communications skills
- Ability to pay close attention to detail
- Critical thinking and analytical skills
- Strong Business Analysis and Project Management Skills
- Ability to Understand Delegated Objectives
Timeline
Stop Loss Data Specialist
Imagine360
04.2024 - Current
Medicaid Audit Analyst
Gainwell Technologies
06.2023 - 11.2023
Customer Success Manager
AmerisourceBergen Specialty Group Inc
01.2020 - 06.2022
Patient Care Coordinator
AmerisourceBergen Specialty Group Inc
11.2017 - 01.2020
Client Service Representative
AmerisourceBergen Specialty Group Inc
10.2015 - 11.2017
Bachelors Of Science - Health Information Technology
University of Phoenix