Monica Vasquez
Salt Lake City
Summary
Highly organized administrative and operations professional with experience across legal services, healthcare administration, insurance operations, and prestige beauty retail. Proven ability to manage complex documentation, medical and legal records, claims processing, and high-touch client consultations with accuracy and professionalism. Known for adaptability, discretion, and strong interpersonal skills in both regulated and customer-facing environments. Brings a unique blend of operational precision and personalized service, including expertise in beauty consultation, product education, and client experience.
Overview
11
11
years of professional experience
Work History
Stop Loss Operations Associate
Collective Health
Salt Lake City, UT
09.2024 - Current
- Support administration of stop loss insurance policies for self-funded health plans
- Maintain accurate policy setup, updates, and documentation
- Coordinate with brokers, TPAs, and internal teams to resolve claims and reimbursement issues
- Ensure compliance with contract terms, data accuracy, and timely processing
Member Claims Associate
Collective Health
Salt Lake City, UT
11.2023 - 09.2024
- Reviewed and processed medical claims in accordance with established guidelines and procedures
- Maintained daily productivity metrics while meeting strict accuracy standards
- Investigated and resolved complex claim discrepancies and processing errors
Operations Associate
Sephora
Salt Lake City, UT
10.2024 - 01.2026
- Supported daily store operations including inventory management, shipment processing, and visual merchandising
- Ensured accurate product stocking and smooth operational flow in a high-volume retail environment
- Delivered personalized beauty consultations based on skin type, tone, and individual client preferences
- Recommended makeup, skincare, and fragrance products to meet client needs
- Demonstrated product application techniques and shared expert beauty tips
- Maintained up-to-date knowledge of new launches, trends, and brand offerings
- Provided elevated customer service to create a welcoming and inclusive in-store experience
Legal Assistant / Front Office Receptionist
Salt Lake Legal Defender Association
Salt Lake City, UT
02.2022 - 10.2022
- Prepared, reviewed, and filed legal documents in compliance with court rules and deadlines
- Managed attorney calendars, verified court dates, and tracked hearings and appointments
- Directed client communications and maintained confidential case records
- Supported attorneys with case organization and administrative coordination
Front Office Receptionist
Alpine Dermatology & MedSpa
Utah
02.2021 - 02.2022
- Scheduled patients for medical and cosmetic appointments
- Managed phone inquiries and provided accurate patient information
- Verified insurance eligibility and processed co-pays efficiently
Clinical Assistant / Medical Receptionist
Planned Parenthood Association of Utah
Utah
01.2020 - 02.2021
- Managed patient intake, scheduling, and electronic health records (EHR)
- Verified insurance eligibility and collected co-pays
- Conducted medical charting and recorded vital signs
- Assisted providers with examinations and surgical procedures
- Provided patient education on contraception and pregnancy options
Member Services Chat Agent
Young Living
07.2018 - 04.2019
- Addressed and resolved customer concerns with professionalism and efficiency
- Troubleshot product and account issues to provide timely solutions
- Managed online order processing and ensured accuracy of customer requests
Sales Associate
Savers Thrift Store
02.2015 - 03.2017
- Assisted customers with purchases and returns
- Operated POS systems and handled cash transactions accurately
- Maintained organized and visually appealing merchandise displays
Education
Sophomore -
Utah Valley University
Orem, UT03.2026
High School Diploma - undefined
Mountain View High School
Orem, UT01.2017
Skills
- Operations & Administration
- Legal Case Management & Court Filings
- Medical & Insurance Claims Processing
- EHR & Records Management
- Microsoft Word & Excel
- Detail-Oriented & Highly Organized
- Calm and Effective Under Pressure
- Beauty & Client Experience
- Personalized Beauty Consultations
- Makeup, Skincare & Fragrance Recommendations
- Shade Matching & Skin Type Analysis
- Product Application & Demonstration
- Client Relationship Building
- Professional Communication
Timeline
Operations Associate
Sephora
10.2024 - 01.2026
Stop Loss Operations Associate
Collective Health
09.2024 - Current
Member Claims Associate
Collective Health
11.2023 - 09.2024
Legal Assistant / Front Office Receptionist
Salt Lake Legal Defender Association
02.2022 - 10.2022
Front Office Receptionist
Alpine Dermatology & MedSpa
02.2021 - 02.2022
Clinical Assistant / Medical Receptionist
Planned Parenthood Association of Utah
01.2020 - 02.2021
Member Services Chat Agent
Young Living
07.2018 - 04.2019
Sales Associate
Savers Thrift Store
02.2015 - 03.2017
High School Diploma - undefined
Mountain View High School
Sophomore -
Utah Valley University