Courtney Sohlstrom
Portland,OR
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Ready to bring my passion for fraud fighting and fact finding with me on the next step in my career. Consider myself a life long learner with a commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Assistant Manager of Fraud Operations
First Tech Federal Credit Union
2023.03 - 2026.01
- Conduct advanced investigations/research and complete member/branch escalations
- Trained and mentored direct reports on credit union policies and fraud finding techniques.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated the onboarding process for new staff, promoting a culture of continuous learning.
- Led team meetings to align goals, share updates, and foster a collaborative work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed and implemented operational procedures to enhance member service efficiency.
Fraud Specialist
First Tech Federal Credit Union
2022.01 - 2023.01
- Conducted thorough investigations of fraudulent transactions to identify patterns and prevent future occurrences.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Collaborated with internal teams to enhance fraud detection processes and improve response protocols.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Mentored junior staff in investigative techniques, fostering a culture of vigilance against fraudulent activities.
Associate Senior
First Tech Federal Credit Union
2020.01 - 2022.01
- Review suspicious activity and scheduled reports in a timely manner, identifying red flags and restricting accounts, preventing member and Credit Union losses
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Served as first point of contact for team members with suspicious activity, helping them determine the appropriate next steps
- Develop and maintain strong relationships with fraud partners, relaying important trends and emergent situations
Disputes Associate II
First Tech Federal Credit Union
2018.01 - 2020.01
- Successfully identified an internal error in our card presence indicators, offering a recommended solution to ensure card investigations were being conducted with correct information
- Reviewed ATM and card dispute claims for merit, providing credits and interest back according to guidelines
- Incoming calls for dispute claim members and card operations, providing excellent service to members and internal employees alike
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Fraud Investigator
Capital One Bank
2012.03 - 2015.12
- Recipient of 2014 ROAR award for excellent fraud recovery
- Investigated fraudulent transactions using advanced analytics and fraud detection systems.
- Conducted thorough interviews with customers and witnesses to gather information on suspected fraud cases.
- Prepared detailed reports outlining investigation findings and recommendations for management review.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Education
Zoology B.S. -
Oregon State University
Corvallis, OR01.2018
Oregon Transfer Degree A.A. -
Portland Community College
Portland, OR01.2011
Skills
- Typing over 90 w/m
- Attention to detail
- Strong pattern recognition
- Critical thinking
- Problem solving
- Effective communication
- Team motivation
- Workload management
Timeline
Assistant Manager of Fraud Operations
First Tech Federal Credit Union
2023.03 - 2026.01
Fraud Specialist
First Tech Federal Credit Union
2022.01 - 2023.01
Associate Senior
First Tech Federal Credit Union
2020.01 - 2022.01
Disputes Associate II
First Tech Federal Credit Union
2018.01 - 2020.01
Fraud Investigator
Capital One Bank
2012.03 - 2015.12
Zoology B.S. -
Oregon State University
Oregon Transfer Degree A.A. -
Portland Community College