Courtney Sonak
Woodhaven ,MI
Summary
Experienced manager dedicated to fostering a motivating work environment and ensuring compliance with food safety regulations. Skilled in employee training, performance oversight, and effective problem resolution, all contributing to enhanced customer service.
Overview
22
22
years of professional experience
Work History
Manager
Jets pizza
flatrock, mi
09.2009 - Current
- Ensured smooth store operations by overseeing entire shifts and managing staff activities.
- Executed food preparation tasks to ensure timely service, cash handling, and maintained daily reports for accurate tracking.
- Enforced food safety standards and company procedures to mitigate risks.
- Developed employee schedules and monitored labor costs to enhance operational efficiency.
- Provided coaching and discipline to team members to improve performance team members to foster a motivating work environment.
- Addressed customer complaints professionally to enhance satisfaction levels.
- Monitored inventory levels and executed ordering processes to ensure stock availability.
- Provided leadership in the absence of the general manager, focusing on safety and sales growth.
Team Member
Animal Crackers Daycare
Trenton, Michigan
08.2004 - 09.2009
- Monitored children continuously to ensure safety and engagement during activities.
- Managed transitions for outdoor play and group activities effectively.
Assisted with daily care routines, including diapering, feeding, and nap time. - Supported lead teacher in executing daily schedules and classroom activities.
Facilitated positive interactions through play, reading, and singing to promote development. - Sanitized toys and surfaces while maintaining an organized classroom environment.
- Communicated with parents at drop-off and pick-up, providing updates on child progress.
Collaborated with staff, covering breaks and adhering to center policies.
Education
High School Diploma -
Flatrock Community High School
Flatrock06-2001
Skills
- Retail oversight
- Food safety compliance
- Cash handling
- Employee scheduling
- Performance management
- Budget control
- Leadership of teams
- Staff training
- Customer relationship management
- Problem resolution
- Task prioritization
- Strategic planning
- Clear communication
- Customer service
Timeline
Manager
Jets pizza
09.2009 - Current
Team Member
Animal Crackers Daycare
08.2004 - 09.2009
High School Diploma -
Flatrock Community High School