Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Sparrow

Durham,NC

Summary

I am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

CSR

Everflow Solutions Temp Service
03.2021 - 11.2023
  • Medicare and Medicaid Claims
  • Pharmacy Claims , JCode Look uo, PA forms
  • Assisting members with inquiries on account, helping members find PCP office dental and vision Care
  • Troubleshooting discrepancies on account
  • Updating members account upon request customer service
  • inbound call center, booked appointments for members if requested

Registration Representative

Dermatology Associates
04.2019 - 05.2021
  • Admit Patients for appointment
  • Gathering payment and insurance info for check in and check out
  • Data Entry and notifying physicians of visiting patients

Cashier Manager

Kroger
03.2018 - 06.2020
  • Customer Service
  • Handling Money, Balancing the drawer
  • Clean work Station
  • Stocking Area
  • Bagging grocery.

CSR

Transcom
03.2016 - 03.2019
  • Inbound Calls
  • Assisting customers with account inquiries
  • Data Entry
  • Organizing appointments for dispatch services

Education

High School Diploma -

Riverside High School
Durham, NC
06.2007

Skills

  • Proficient with Internet
  • Proficient with email system
  • Microsoft Word Office Suite
  • Operating Systems
  • Minute Taking
  • Customer Retention Strategies
  • Product Recommendations
  • Project management abilities

Timeline

CSR

Everflow Solutions Temp Service
03.2021 - 11.2023

Registration Representative

Dermatology Associates
04.2019 - 05.2021

Cashier Manager

Kroger
03.2018 - 06.2020

CSR

Transcom
03.2016 - 03.2019

High School Diploma -

Riverside High School

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Courtney Sparrow