Courtney Sproles
Kingsport,TN
Summary
Proven track record of elevating student performance as a Response to Intervention Tutor at Sullivan County Department of Education, utilizing problem-solving skills and patience to tailor learning strategies. Excelled in a high-volume environment as a Collections Agent at Citi, achieving goals through effective organization and empathetic communication. Demonstrates a blend of hard and soft skills critical for success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Response to Intervention Tutor
Sullivan County Department Of Education
08.2023 - 05.2024
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Developed student confidence through positive reinforcement strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Administered standardized tests to assess student strengths and weaknesses.
Collections Agent
Citi
01.2014 - 01.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Education
High School Diploma -
Volunteer High School
Church Hill, TNSkills
- Patience and Empathy
- Problem-solving skills
- Collaboration and Teamwork
- Verbal and written communication
- Dependable and Responsible
- Organization and Planning Skills
Timeline
Response to Intervention Tutor
Sullivan County Department Of Education
08.2023 - 05.2024
Collections Agent
Citi
01.2014 - 01.2015
High School Diploma -
Volunteer High School
Similar Profiles
Chelsea VanceChelsea Vance
Substitute Teacher, K-5 at Sullivan County Department Of EducationSubstitute Teacher, K-5 at Sullivan County Department Of Education
Michele RobertsMichele Roberts
Physical Therapist at Sullivan County Department of EducationPhysical Therapist at Sullivan County Department of Education
Kymberly RisnerKymberly Risner
Middle School ELA Teacher at Rutherford County SchoolsMiddle School ELA Teacher at Rutherford County Schools