Courtney Stark
Prairie Grove,AR
Summary
Dedicated Project Coordinator with extensive experience in documentation, reporting, and compliance guidelines. A collaborative team member and adept problem-solver with a keen attention to detail. Proficient in quality assurance analysis, consistently achieving meaningful improvements in efficiency. Embraces new challenges with a positive attitude and demonstrates a strong commitment to exceptional customer service.
Overview
9
9
years of professional experience
Work History
Project Coordinator - Purchasing
University of Arkansas for Medical Sciences, UAMS
07.2022 - Current
- Process purchase requisitions for various campus divisions to support operational and clinical needs.
- Ensure all requisitions are submitted in compliance with UAMS procurement policies and procedures, fostering compliance and risk management.
- Effectively manage departmental P-card by adhering to state allowable purchasing list and performing monthly reconciliations.
- Maintain accurate documentation of all purchasing activities for future reference and audit purposes by maintaining comprehensive and organized filing system.
- Monitor outstanding invoices and ensure timely payment for all goods and services.
- Collaborate closely with vendors and suppliers to expedite new vendor setup and build strong working relationships.
- Serve as liaison between vendor and departments for purchase order status, procurement procedures, and problem resolution.
- Facilitate travel arrangements for staff in alignment with state and out-of-state pre-travel requirements., ensuring positive travel experience.
- Compile and submit necessary documentation for employee travel reimbursements accurately and promptly, helping to streamline reimbursement process.
- Reconcile monthly travel expenses in timely manner, contributing to efficient budget management.
- Assist with Regional Programs monthly financial activity report and provide insight on medical supplies and clinical expenses.
- Perform internal department transfers and provide account balance updates as needed.
- Assist in training sessions for new team members on best practices for procurement procedures and promote adherence to internal guidelines on campus.
- Submit expense contracts through UAMS supply chain portal and conduct thorough review to provide knowledge and expertise to key leaders and stakeholders.
- Communicate with customers, vendors, and other department staff regarding concerns and inquiries on daily basis.
Insurance Claims Analyst
Washington Regional Medical Center
03.2022 - 07.2022
- Conducted comprehensive claim reviews submitted to Blue Cross and Blue Shield for accuracy and completeness.
- Identified issues such as missing information, incorrect coding, or discrepancies between billed services and insurance policies.
- Reviewed insurance payor denials and determined the cause of rejection.
- Collaborated with fellow analysts and department leads on complex claim investigations and resolution strategies.
- Responded to both internal and external inquiries regarding the claims process in a timely and professional manner.
- Reviewed and balanced account payments to ensure accurate transactions between patients, healthcare providers, and the insurance company.
Research Coordinator
University of Arkansas for Medical Sciences, UAMS
04.2019 - 11.2021
- Managed implementation of grant activities according to work plan and project timeline.
- Monitored inventory of study supplies, materials, and equipment throughout entire project.
- Implemented standard operating procedures for collecting qualitative and quantitative data to enroll new participants in research studies.
- Organized and facilitate meetings with team members and local co-investigators.
- Designed REDCap projects in compliance UAMS research guidelines and established study protocol.
- Designed recruitment scripts, surveys, consent documents, participant contact forms, and medication inventory in REDCap.
- Generated reports, monitored data, and performed quality control in REDCap.
- Participated in the preparation and the successful execution of study requirements including, but not limited to, recruiting, screening, consenting, collecting biometrics and performing randomization
- Created and implemented quality assurance and process improvement plans for manager and senior leadership.
- Identified and addressed any concerns or barriers in achieving project objectives directly to the research program director
- Maintained and ensured that study research records are current and maintained according to state, federal and protocol guidelines.
- Conducted academic, scientific and technical writing.
Assistant Clinic Manager
Washington Regional Urgent Care
04.2018 - 11.2018
- Supported management with daily clinical operations.
- Interviewed and assisted with selection of new employees and onboarding process.
- Trained and administered application support of Electronic Health Record (EHR) System.
- Developed clinic manuals to optimize patient care.
- Performed and managed data entry and clinical support services.
- Served as clinic liaison with primary care physician offices to coordinate and obtain patient medical records and insurance referrals.
- Provided feedback to management and staff to enhance clinic performance.
- Established and maintained scheduling processes to effectively meet physician and clinic staff needs.
- Supervised team of auxiliary staff and receptionist on weekends and after hours.
Registration Clerk
Washington Regional Medical Center
09.2016 - 04.2018
- Interviewed patients to acquire accurate demographic information.
- Resolved complaints and conflicts involving clinic facilities and amenities.
- Managed electronic record database and record capture.
- Operated standard office software applications to compile data.
- Processed medical record request in compliance with federal privacy laws.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with clinic needs and specifications of management.
Chiroprator Assitant
Renuva
05.2016 - 08.2016
- Performed initial client assessment and analysis to begin research process.
- Administered patient treatments instructed by Chiropractor.
- Established effective communication between patient and Chiropractor.
- Demonstrated excellent customer service skills to improve patient satisfaction.
- Generated reports of patient treatments and findings.
- Prepared home care kits and provided education information on maintenance treatments.
Education
Bachelor of Science - Public Health
University of Arkansas
Fayetteville, AR05-2016
Skills
- Workday
- Microsoft Excel
- Epic
- REDCap
- Customer service
- Strategic planning
- Risk analysis and management
- Quality assurance
- Data collection
- Training and development
Timeline
Project Coordinator - Purchasing
University of Arkansas for Medical Sciences, UAMS
07.2022 - Current
Insurance Claims Analyst
Washington Regional Medical Center
03.2022 - 07.2022
Research Coordinator
University of Arkansas for Medical Sciences, UAMS
04.2019 - 11.2021
Assistant Clinic Manager
Washington Regional Urgent Care
04.2018 - 11.2018
Registration Clerk
Washington Regional Medical Center
09.2016 - 04.2018
Chiroprator Assitant
Renuva
05.2016 - 08.2016
Bachelor of Science - Public Health
University of Arkansas
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