Courtney Stefano
Taftville
Summary
Results-driven leader with over 8 years of management experience focusing on operational efficiency and development. Highly adaptable and dedicated to producing results through business analysis and accountability. Skilled in building relationships through consistent communication and collaboration.
Overview
6
6
years of professional experience
Work History
Client Funds Coordinator
Reliance Health Inc.
01.2025 - Current
- Manage client billing processes for a nonprofit mental health program, ensuring timely and accurate payments
- Collaborate with Social Security to efficiently process client benefits and resolve any related issues
- Perform administrative tasks to streamline operations and support program objectives
- Plan and strategize funding initiatives to enhance program sustainability and effectiveness
- Create detailed reports to track finances, program outcomes, and client services, contributing to informed decision-making
Operations Manager
Polo Ralph Lauren
Mashantucket
10.2019 - Current
- Managed, hired, and developed top talent to strengthen workflow and productivity, decreasing personnel turnover, and producing five successful managers in less than 3 years
- Reduced inventory shrinkage to less than 1% through increased operational standards, training, and accountability
- Spearheaded recruitment and onboarding efforts; acquired human capital, performed and reviewed background checks, composed new hire packets, and facilitated new hire orientations
- Ensured 100% compliance with labor and safety laws, maintaining files/documents for employee and company reference
- Executed weekly staff performance conversations, daily operations duties, schedule completion, and payroll
- Served as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems
- Developed constructive and cooperative working relationships with others and maintained them over time
Supervisor/Manager
Levi Strauss & Co.
Mashantucket
05.2019 - 10.2019
- Expanded store departments, leveraging a greater focus on women’s apparel to generate 25% year-over-year sales growth
- Managed inventory, sales associates, customer experience, and sales goals, regularly accomplishing sales objectives across departments, achieving district-wide recognition and monthly bonuses
- Identified and communicated future training opportunities and marketing strategies based on product sell-through, consumer behavior/trends, and field feedback throughout the district
- Coached 20+ sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction and retention
Education
High School Diploma - General Education
Montville High School
06.2011
Skills
- Microsoft Office Suite
- Retail Management
- Customer Service
- Kronos
- Scheduling
- Inventory Control
- Merchandising
- Leadership
- Administrative Experience
- Marketing
- Accounting
- Data Entry
- Recruiting
- Employee Orientation
- Performance Management
- Strategic Planning
- Accufund
Timeline
Client Funds Coordinator
Reliance Health Inc.
01.2025 - Current
Operations Manager
Polo Ralph Lauren
10.2019 - Current
Supervisor/Manager
Levi Strauss & Co.
05.2019 - 10.2019
High School Diploma - General Education
Montville High School