COURTNEY STEVENS
PURYEAR,TN
Summary
Professional Sales and Customer Service Associate with over 10 years of experience in customer service, office management, effective communication, sales, events, and servicing customers in all types of companies and situations.
Creative and efficient organizer with the ability to adapt to new situations and work with a team to improve processes.
Overview
10
10
years of professional experience
Work History
Account Executive
Total Tech Solutions
Murray, KY
12.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Server
The Captain's Table
Buchanan, TN
04.2025 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Manager
Pepsi MidAmerica
Paris, TN
01.2024 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Customer Service Representative
Tractor Supply
Paris, TN
08.2022 - 01.2024
- Providing friendly welcome to all customers visiting the store location.
- Overall knowledge of all areas within the store, garden center and facility layout.
- Understanding of all products and services available within the store and online.
- Ensuring customers are engaged, informed and provided top customer service.
- Top producing Sales Associate who contributed to making local facility highest rank in the region in terms of new customer club enrollment, credit card applications and extended warranty program.
- Generator of increased revenue by showcasing the Item of The Month specials.
Office Manager
Columbiand
Puryear, TN
03.2021 - 06.2023
- Updated schedule for plant employees as directed for multiple shift production.
- Resource for all office staff and plant employees
- Maintained office supplies, handled incoming phone communication and all paperwork filing.
- Coordinate outgoing shipments of product; tracking schedules including product packaging, boxing and labelling.
- Handled purchase orders for materials and employee supplies.
Industrial Maintenance Technician
Dana Corporation
Paris, TN
09.2018 - 03.2021
- Responsible for inspection, maintenance and repair of hydraulic, pneumatic and electrical industrial equipment to ensure proper function.
- Record keeping for all maintenance and repair services performed, including tracking materials and parts used during repairs.
- Attended courses and completed schooling to earn standing as a Certified Industrial Maintenance Technician.
- Handled changing out molds and fixtures for plastic presses, rubber presses and other equipment within multiple plants.
- Contributed to maintaining a safe and clean working environment by not only complying with company procedures, rules and regulations but by also volunteering for the Safety Committee.
- Responsible for recording all paperwork, including down time, waste and scrap.
- Cell leader directed team for improving productivity, machine efficiencies and reducing scrap and waste.
- Reported directly to management providing productivity rates and explanation for any issues.
Cell Leader
Dana Corporation
Paris, TN
09.2015 - 04.2018
- Responsible for inspection, maintenance and repair of hydraulic, pneumatic and electrical industrial equipment to ensure proper function.
- Record keeping for all maintenance and repair services performed, including tracking materials and parts used during repairs.
- Attended courses and completed schooling to earn standing as a Certified Industrial Maintenance Technician.
- Handled changing out molds and fixtures for plastic presses, rubber presses and other equipment within multiple plants.
- Contributed to maintaining a safe and clean working environment by not only complying with company procedures, rules and regulations but by also volunteering for the Safety Committee.
- Responsible for recording all paperwork, including down time, waste and scrap.
- Cell leader directed team for improving productivity, machine efficiencies and reducing scrap and waste.
- Reported directly to management providing productivity rates and explanation for any issues.
Education
Murray High School
Murray05.2011
Skills
- Google Apps for Business, Microsoft Office, QuickBooks, Teams, Zoom
Recognitions
- One Year Perfect Attendance Dana Corporation 2019
- Employee of The Month Tractor Supply 2022
Timeline
Server
The Captain's Table
04.2025 - 06.2025
Account Executive
Total Tech Solutions
12.2024 - Current
Sales Manager
Pepsi MidAmerica
01.2024 - 12.2024
Customer Service Representative
Tractor Supply
08.2022 - 01.2024
Office Manager
Columbiand
03.2021 - 06.2023
Industrial Maintenance Technician
Dana Corporation
09.2018 - 03.2021
Cell Leader
Dana Corporation
09.2015 - 04.2018
Murray High School