Courtney Stevens
Doordash
Anniston,Alabama
14
years of professional experience
Oversaw logistics operations to achieve timely delivery schedules while reducing operational risks.,Developed efficient routing strategies using both traditional methods and GPS technology.,Collaborated with teams and independently addressed urgent demands in dynamic environments.,Delivered exceptional customer service by leveraging expertise and support.,Maximized productivity during slow periods to stay ahead of workload demands.,Upheld high standards of organization and safety in work environments through meticulous attention to detail.
Work History
Driver
4 Years 11 Months- Achieved delivery targets with efficient routes and organized schedule management.
- Prevented damage during transportation by properly securing loads.
- Supported accurate accounting and recordkeeping by identifying and documenting damaged items.
- Helped team meet strict schedules by driving trucks to and from multiple job sites each week, delivering supplies and personnel.
- Protected passengers with continuous monitoring of road conditions and everyone on vehicle.
- Satisfied passengers with exceptional service and efficient routes.
- Gave customers excellent first impressions with consistently clean and maintained vehicle.
- Developed and managed long term customer relationships through effective issue resolution and dynamic engagement.
- Safeguarded passengers and parcels, traveling within speed limits and observing established traffic laws.
- Transported passengers, packages, and equipment while observing safety and traffic regulations.
Line Associate
4 Years 1 Month- Operated assembly line machinery to ensure efficient production flow and quality control.
- Collaborated with team members to meet daily production targets and maintain operational efficiency.
- Conducted routine inspections of components for defects, ensuring adherence to quality standards.
- Assisted in training new employees on safety protocols and operational procedures to enhance team effectiveness.
- Monitored and maintained quality standards on weld line 1, contributing to overall production goals in B zone.
Assistant Manager
7 Months- Supported budget development and forecasting with cost-saving measures and revenue enhancements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Coordinated employee schedules to provide adequate coverage according to business demands.
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Optimized inventory for maximum sales with minimum debt burden.
- Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Reviewed consumer trends and leveraged findings to forecast sales and inform purchasing requirements.
- Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements.
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing.
- Boosted annual sales through targeted marketing campaigns and exclusive brand partnerships.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Kept all paperwork current and compliant with internal standards and legal requirements.
Sandwich Artist
1 Year- Satisfied customers by preparing delicious sandwiches to match order specifications and quality standards.
- Minimized cross-contamination risks by thoroughly cleaning and sanitizing work areas, kitchen tools, and dishes.
- Used POS systems to accurately document orders and process payments.
- Assisted customers with selections, memorizing menu offerings, combos, and featured items to answer questions and make recommendations.
- Maintained sufficient levels of food items on line by monitoring stock and replenishing low materials.
- Accommodated dietary restrictions and food allergies by providing substitution suggestions and using uncontaminated kitchen utensils to prepare orders.
- Promoted streamlined operations by communicating with coworkers to prioritize workflow.
- Provided positive service experience by greeting and serving customers in cheerful manner.
- Maintained cleanliness and presentation of store front, promptly clearing clutter and restocking utensils and food items.
- Upheld quality standards when preparing fresh vegetables, meats, and other food items.
- Processed customer orders and payments quickly with efficient register operation.
- Scrubbed and polished counters, steamed tables, and other equipment, including cleaning glasses, dishes, and fountain equipment.
- Developed solid relationships with staff, customers, and vendors.
- Troubleshot problems and developed successful solutions.
- Collaborated with team members to meet daily demands and handle challenging projects.
Line Worker
3 Months- Maintained detailed production records with updates to schedule board records and computer system records.
- Kept line moving smoothly by feeding in raw materials and removing completed work for sorting, processing, and shipment.
- Supplied trays, boxes, and product-specific materials to production line.
- Added new materials quickly by expertly opening boxes and discarding used packaging.
- Supported quality production with consistent use of optimal production processes and GMPs.
- Met production quotas consistently by working cooperatively with production team.
- Minimized risks of production errors by keeping workspaces, tools, and equipment clean.
- Read and understood the production orders to complete accurate work and minimize wasted resources.
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow.
- Handled machine performance issues independently, including completing routine maintenance and basic repairs.
- Completed basic repairs to restore the performance of a malfunctioning machine.
- Prepared for production runs by breaking down, assembling and calibrating equipment.
Server
8 Months- Offered information on new menu items, seasonal and daily specials, and pairings.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Coordinated more than [Number] orders each day, consistently satisfying customers with exceptional service.
- Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.
- Processed orders and payments using POS system terminals and registers.
- Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
- Kept food service and preparation areas clean, neat, and properly sanitized.
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Trained new servers in company policies, guest service standards, and best practices.
- Minimized complaints by keeping drinks full and delivering correct orders.
Shift Lead
5 Months- Observed and enforced all operational and safety-related policies, as well as OSHA regulations.
- Improved team efficiency by coordinating production workflow and maintaining production schedules.
- Promoted inventory accuracy through effective documentation of transactions in [Software].
- Safeguarded employees and equipment, providing continuous safety training and enforcing proper PPE use.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Oversaw employee training and all staff management tasks.
- Controlled labor costs by streamlining workflows based on expected demands.
- Contributed to effective decision-making with detailed reports on daily operations.
- Kept all paperwork current and compliant with internal standards and legal requirements.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Troubleshot problems and developed successful solutions.
Server
9 Months- Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition.
- Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws.
- Served food and alcoholic beverages in high-volume [Type] establishment, upholding superior record of positive feedback.
- Ensured all liquor was properly secured before, during, and at end of shift.
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.
- Helped customers select optimal beer, wine, and liquor for different meals.
Cashier
3 Months- Boosted repeat business with routine suggestions of loyalty programs and store cards.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Educated customers on promotions to enhance sales.
- Processed refunds and exchanges for different products.
- Prevented losses by watching for suspicious behavior.
Cashier
5 Months- Boosted repeat business with routine suggestions of loyalty programs and store cards.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Educated customers on promotions to enhance sales.
- Maintained accurate register totals by carefully counting and securing cash.
- Rang up customer items quickly and accurately using POS system.
- Kept customers happy by quickly processing payments and bagging purchases.
Server
7 Months- Offered information on new menu items, seasonal and daily specials, and pairings.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Processed orders and payments using POS system terminals and registers.
- Trained new servers in company policies, guest service standards, and best practices.
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments.
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
Education
Diploma
- I graduated with honors
- GPA: 3.8 gpa
Skills
Achieved accurate tax filing outcomes consistently over six years.
Streamlined computer usage to improve team efficiency.
Fostered a collaborative environment through attentive listening.
Delivered precise results by emphasizing attention to detail.
Exhibited exceptional work ethic
contributing to team success.
Built trust among colleagues as a dependable resource.
Timeline
Driver
Doordash
09.2021 - CurrentRead More
Line Associate
Honda
08.2021 - 09.2025Read More
Assistant Manager
Jacks
10.2020 - 05.2021Read More
Sandwich Artist
Subway
01.2019 - 01.2020Read More
Line Worker
Honda
07.2018 - 10.2018Read More
Server
Red lobster
11.2017 - 07.2018Read More
Shift Lead
Hardees
06.2017 - 11.2017Read More
Server
Smooking moose
08.2016 - 05.2017Read More
Cashier
Mapco
02.2016 - 05.2016Read More
Cashier
Hardees
09.2015 - 02.2016Read More
Server
Robert trent jones golf course
07.2012 - 02.2013Read More
Alexandria
Diploma
Read More