Courtney Stevenson
Sarasota,FL
Summary
I have extensive computer, dispatch, and call center experience with over 10 years of customer service skills. I am also currently EMD/EFD certified, CPR certified, RapidDeploy certified, and I have multiple FEMA certifications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cool Today, Plumbing Today, Energy Today
07.2022 - 01.2023
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Telecommunications Operator III
Sarasota County Sheriff's Office
01.2019 - 01.2022
- Answered emergent and - emergent calls
- Relayed information quickly and accurately to the proper agency
- Navigated multiple screens, keyboards, and other CAD tools to effectively input and dispatch calls. Worked in high stress, fast paced environment
- Took over 200+ calls a shift
- Calmed distressed callers while using techniques to gather necessary information
Customer Service Representative
Sarasota County Contact Center
03.2017 - 02.2019
- Answered calls in a call center environment
- Input work orders and data for over 20 departments for Sarasota County
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Concessions Manager
Colleton County Parks and Recreation
01.2015 - 01.2017
- Managed two fully functioning concession stands with a yearly intake of over $100,000
- Managed a full staff ranging from 2-15 employees at any given event
- Placed all orders and control all stocks and inventory
- All scheduling and employee related issues
911 Dispatcher
Colleton County Sheriff’s Office
01.2013 - 01.2015
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Education
towards Bachelors Degree -
University of South Carolina Salkehatchie
2009
50 Credit Hours/Did Not Graduate - Arts Degree
Spartanburg Methodist College
Spartanburg, SC1998
High School Diploma - undefined
Colleton Prep Academy
1996
Skills
- Computer Skills:
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Call Documentation
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Certification
- CPR
- EMD/EFD
- RapidDeploy
- Assorted FEMA Certifications
Timeline
Customer Service Representative
Cool Today, Plumbing Today, Energy Today
07.2022 - 01.2023
Telecommunications Operator III
Sarasota County Sheriff's Office
01.2019 - 01.2022
Customer Service Representative
Sarasota County Contact Center
03.2017 - 02.2019
Concessions Manager
Colleton County Parks and Recreation
01.2015 - 01.2017
911 Dispatcher
Colleton County Sheriff’s Office
01.2013 - 01.2015
towards Bachelors Degree -
University of South Carolina Salkehatchie
50 Credit Hours/Did Not Graduate - Arts Degree
Spartanburg Methodist College
High School Diploma - undefined
Colleton Prep Academy
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