Courtney Stevenson
Sarasota,FL
Summary
I have extensive computer, dispatch, and call center experience with over 10 years of customer service skills. I am also currently EMD/EFD certified, CPR certified, RapidDeploy certified, and I have multiple FEMA certifications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cool Today, Plumbing Today, Energy Today
2022.07 - 2023.01
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Telecommunications Operator III
Sarasota County Sheriff's Office
2019.01 - 2022.01
- Answered emergent and - emergent calls
- Relayed information quickly and accurately to the proper agency
- Navigated multiple screens, keyboards, and other CAD tools to effectively input and dispatch calls. Worked in high stress, fast paced environment
- Took over 200+ calls a shift
- Calmed distressed callers while using techniques to gather necessary information
Customer Service Representative
Sarasota County Contact Center
2017.03 - 2019.02
- Answered calls in a call center environment
- Input work orders and data for over 20 departments for Sarasota County
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Concessions Manager
Colleton County Parks and Recreation
2015.01 - 2017.01
- Managed two fully functioning concession stands with a yearly intake of over $100,000
- Managed a full staff ranging from 2-15 employees at any given event
- Placed all orders and control all stocks and inventory
- All scheduling and employee related issues
911 Dispatcher
Colleton County Sheriff’s Office
2013.01 - 2015.01
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Education
towards Bachelors Degree -
University of South Carolina Salkehatchie
2009
50 Credit Hours/Did Not Graduate - Arts Degree
Spartanburg Methodist College
Spartanburg, SC1998
High School Diploma - undefined
Colleton Prep Academy
1996
Skills
- Computer Skills:
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Call Documentation
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Certification
- CPR
- EMD/EFD
- RapidDeploy
- Assorted FEMA Certifications
Timeline
Customer Service Representative
Cool Today, Plumbing Today, Energy Today
2022.07 - 2023.01
Telecommunications Operator III
Sarasota County Sheriff's Office
2019.01 - 2022.01
Customer Service Representative
Sarasota County Contact Center
2017.03 - 2019.02
Concessions Manager
Colleton County Parks and Recreation
2015.01 - 2017.01
911 Dispatcher
Colleton County Sheriff’s Office
2013.01 - 2015.01
towards Bachelors Degree -
University of South Carolina Salkehatchie
50 Credit Hours/Did Not Graduate - Arts Degree
Spartanburg Methodist College
High School Diploma - undefined
Colleton Prep Academy
- CPR
- EMD/EFD
- RapidDeploy
- Assorted FEMA Certifications
Similar Profiles
TIFFANII MAYSTIFFANII MAYS
DISPATCHER at COOL TODAYDISPATCHER at COOL TODAY
Anett PerezAnett Perez
Quality Assurance Manager at Cool TodayQuality Assurance Manager at Cool Today
ARTHUR RattrayARTHUR Rattray
Service Technician at Cool TodayService Technician at Cool Today