Courtney Stewart
Shamokin,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
COR Support
M&T Bank
01.2023 - Current
- Demonstrated strong organizational and time management skills while managing multiple chats.
- Provided professional services and support in work environment.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Crosspoint NY-Remote-CAM Document & Control Specialist
M&T Bank
06.2020 - 01.2023
- Key player in creating a new team and developing new processes, devoted to troubleshooting and resolving 'problem' loans
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported supervisor and associated team members to maintain system functionality.
- Trained new employees on how to process declines and working through document processing.
- Created custom reports and visualizations to support decision-making processes.
- Assessed operational performance to identify areas for improvement.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Service Associate
M&T Bank
07.2017 - 04.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained and managed customer files and databases.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Education
Associates in Paralegal -
Crown College
Tacoma, WA06.2006
General Studies -
Alexandria Central
Alexandria Bay, NY06.1997
Skills
- Strong Digital Engagement
- Excelled Customer Servicing
- Extensive Product Knowledge
- Conflict-Resolution and De-escalation Skills
- Active Listening
- Ability to pick up things fast
- Self Motivation
- Excellent Communication
- Dependable and Responsible
References
- Melissa Hovenstine, District Manager for M&T Bank, 570-274-6655
- Frank O'Neil, Walmart Pharmacy Manager, 570-205-6884
Timeline
COR Support
M&T Bank
01.2023 - Current
Crosspoint NY-Remote-CAM Document & Control Specialist
M&T Bank
06.2020 - 01.2023
Service Associate
M&T Bank
07.2017 - 04.2020
Associates in Paralegal -
Crown College
General Studies -
Alexandria Central
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