Courtney Strickland
Reno,NV
Overview
8
8
years of professional experience
Work History
Caregiver
FirstLight Home Care
08.2023 - Current
- Provided compassionate care to elderly and disabled clients, ensuring their physical and emotional well-being
- Assisted clients with their activities of daily living including bathing, dressing, toileting, and mobility support
- Maintained a clean and safe living environment by performing light housekeeping tasks
- Transported clients safely to medical appointments and other errands
- Monitored and documented changes in clients’ health condition using Wellsky PC
- Adapted to the evolving needs and preferences of clients while maintaining a high level of professionalism and respect
Server
Atria Summit Ridge
03.2023 - 05.2023
- Provided exceptional customer service to residents in the dining room, ensuring a pleasant experience
- Took residents’ food and beverage orders while accommodating special dietary requests
- Effectively managed a section of tables, maintaining accurate order information and ensuring timely delivery of food and beverages
- Followed established safety and sanitation procedures as well as assisting in the setting up and breaking down of dining areas
- Addressed and resolved any concerns or special requests promptly
Medical Records Clerk
Intermountain Healthcare
04.2021 - 05.2022
- Assisted in the creation of a tasking process within Mosaiq by proposing ideas, which were then approved and implemented by the Director of Operations
- Accurately filed documents within Mosaiq and Touchworks in compliance with HIPAA and established guidelines
- Identified and corrected errors found in patient charts
- Utilized medical terminology to upload documents into the correct folders
- Trained oncoming medical records clerks within the department of the oncology team
Patient Service Representative
San Martin Oncology Clinic
07.2020 - 04.2021
- Scheduled appointments with timely referral processing and insurance authorizations
- Exercised empathy and active listening to respond appropriately to patient needs
- Oversaw front desk operations, lobby maintenance, and patient check-in
- Ensured each patient was up-to-date with medical forms including HIPAA-mandated releases and other legal documents
- Answered in-coming calls and communicated necessary information to providers
1st Assistant Manager
Jimmy Johns
03.2016 - 07.2020
- Directed daily store operations including staff management, customer service, and delegation
- Encouraged a positive and empowering work environment while ensuring low turnover rate
- Introduced strong incentives to promote products and increase sales
- Analyzed revenue and expense forecasts using Microsoft Excel
- Conducted interviews and provided reports to the hiring team
- Enforced company policies and procedures while preventing liabilities
- Trained new managers at multiple locations
Education
Associate of Arts - Psychology
University of Nevada, Reno
Reno06.2017
Skills
- Complex Problem-Solving
- Leadership
- Communication
- Conflict Resolution
- Data Entry
Timeline
Caregiver
FirstLight Home Care
08.2023 - Current
Server
Atria Summit Ridge
03.2023 - 05.2023
Medical Records Clerk
Intermountain Healthcare
04.2021 - 05.2022
Patient Service Representative
San Martin Oncology Clinic
07.2020 - 04.2021
1st Assistant Manager
Jimmy Johns
03.2016 - 07.2020
Associate of Arts - Psychology
University of Nevada, Reno