Wanisha Joseph
Chesterton,USA
Summary
Dynamic professional with extensive experience in customer interactions, effective communication, and problem-solving. Proven ability to leverage active listening and empathy to efficiently resolve customer concerns. Maintains a calm and professional demeanor in high-pressure situations, ensuring positive outcomes and customer satisfaction. Committed to delivering exceptional service and fostering strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
FirstLight Home Care
02.2025 - Current
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Maintained accurate documentation of client progress and care activities consistently.
Certified Medical Assistant Float
Methodist Hospitals
07.2023 - 11.2024
- Administered patient care and assisted with examinations to ensure comfort and safety.
- Managed scheduling of appointments, enhancing patient flow and minimizing wait times.
- Collected and documented patient medical histories accurately for effective treatment planning.
- Implemented electronic health record updates, ensuring compliance with regulatory standards.
Pizza Delivery Driver
Pizza Hut
02.2023 - 07.2024
- Delivered orders swiftly and accurately to ensure customer satisfaction.
- Managed cash transactions and processed payments efficiently at point of sale.
- Communicated effectively with customers to resolve issues and enhance service experience.
- Maintained vehicle in optimal condition for safety and reliability during deliveries.
- Streamlined delivery routes to improve time management and reduce fuel costs.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Cashier/Customer Service
Dollar Tree
08.2022 - 11.2022
- Maintained accurate cash drawer, ensuring sufficient change for transactions.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to optimize store operations during peak hours.
- Implemented inventory management practices to enhance stock availability on shelves.
- Welcomed customers and helped determine their needs.
Cashier
Philly Steak and Lemonade
10.2021 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer by performing regular reconciliations.
- Assisted in training new cashiers on operational procedures and company policies.
Loader/Unloader
Walmart
08.2021 - 10.2021
- Ensured accurate inventory counts during loading processes.
- Collaborated with team members to optimize loading workflows.
- Maintained cleanliness and organization in loading areas.
- Operated forklifts to load and unload merchandise efficiently.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
Call Center Representative
TELEPERFORMANCE
04.2020 - 08.2020
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Utilized CRM software to manage customer interactions and track service requests effectively.
- Collaborated with cross-functional teams to streamline processes and improve customer service workflows.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Sales Associate
WALMART
03.2019 - 06.2020
- Provided exceptional customer service, assisting shoppers with product inquiries and locating items.
- Trained new associates on sales techniques, store policies, and operational procedures.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/ Sales Associate
OLD TIME POTTERY
11.2018 - 03.2019
- Provided exceptional customer service to enhance shopping experience and build loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
Server/Cashier
Veterans Cafe and Grill
05.2018 - 03.2019
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
- Delivered exceptional customer service, ensuring a welcoming environment for all patrons.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
Supply Specialist
United States Marine Corps
01.2011 - 01.2015
- Managed inventory control processes to ensure accurate supply levels across multiple divisions.
- Developed and implemented logistical plans for efficient material distribution and resource allocation.
- Coordinated procurement activities, optimizing vendor relationships and contract negotiations.
- Supervised supply chain operations, enhancing workflow efficiency and reducing lead times.
- Trained junior personnel on best practices for inventory management and logistical procedures.
Education
HIGH SCHOOL DIPLOMA -
MADISON EAST HIGH SCHOOL
Madison, WI06.2010
Certificate of Technical Studies - Medical Assisting
Denmark College
Merrillville, IN05-2023
Skills
- Considerate interpersonal skills
- Compassionate elderly assistance
- Residential cleaning
- Strong technical computer skills
- Meticulous attention to detail
- Consistent professional commitment
- Detail-oriented data management
- Effective listener
- Accurate cash processing
- High-quality client service
- Upholding privacy standards for patients
- Proficient in electronic medical records
- Proficient in telecommunications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Collaborated with team of 28 in the development of Reconciliation of Patient Electronic Medical Records for Methodist Hospitals quarterly inspection.
Certification
- CPR Certification
- BLS Certification
- Driver's License
- July 2021 to March 2026
- RMA
- October 2023 to October 2025
- Certified Medical Assistant
- Food Handler Certification
- CDL A
- Healthcare Provider Certification
- NCMA
- Certified Phlebotomy Technician
- First Aid Certification
- CCMA Certification
- Pallet Jack Certification
- Hazmat Endorsement
- Forklift Certification
- Certified Medication Technician
- AED Certification
- Non-CDL Class C
Languages
English - Fluent
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Learning new cooking techniques and expanding my culinary skills
- Regularly practice mindfulness and meditation for overall wellness
- Music
- Youth Development Programs
- Volunteer Work
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Military Service
- Branch: United States Marine Corps
- Service Country: United States
- Rank: E-3
- January 2011 to January 2015
- Honorably Discharged United States Marine Veteran
Software
Epic
Microsoft
Clover
Affiliations
- Department of Veteran Affairs
- Volunteers of America
- Inteletravel Independent Travel Agency
Timeline
Caregiver
FirstLight Home Care
02.2025 - Current
Certified Medical Assistant Float
Methodist Hospitals
07.2023 - 11.2024
Pizza Delivery Driver
Pizza Hut
02.2023 - 07.2024
Cashier/Customer Service
Dollar Tree
08.2022 - 11.2022
Cashier
Philly Steak and Lemonade
10.2021 - 04.2022
Loader/Unloader
Walmart
08.2021 - 10.2021
Call Center Representative
TELEPERFORMANCE
04.2020 - 08.2020
Sales Associate
WALMART
03.2019 - 06.2020
Cashier/ Sales Associate
OLD TIME POTTERY
11.2018 - 03.2019
Server/Cashier
Veterans Cafe and Grill
05.2018 - 03.2019
Supply Specialist
United States Marine Corps
01.2011 - 01.2015
HIGH SCHOOL DIPLOMA -
MADISON EAST HIGH SCHOOL
Certificate of Technical Studies - Medical Assisting
Denmark College