Courtney Sutherlin

• Cleaned, lubricated, and adjusted machine components as required.

Loaded raw materials into hoppers for feeding into secondary machines.

Ensured that all parts met customer specifications prior to shipment.

Monitored production line to ensure smooth operation of machines.

• Followed standard operating procedures while performing duties on the production line.
• Assisted in troubleshooting malfunctions in the machinery.
• Worked closely with other departments such as Quality Assurance, Maintenance.
  Inspected finished products for quality assurance standards.
• Identified defective parts using measuring instruments such as calipers, micrometers.
• Reported any issues or problems encountered during the shift to supervisor immediately.
• Provided assistance in training new operators on proper use of equipment.

• Collaborated with senior management to ensure successful implementation of projects.
• Coordinated with suppliers to ensure timely delivery of products.
• Monitored inventory levels and adjusted purchasing plans accordingly.
  Shadowed managers to gain understanding of organizational expectations and management techniques.
• Supported staff training, development and evaluation.
• Enhanced leadership abilities through training and hands-on task completion.
  Learned company processes, procedures and employee role functions.

Provided accurate cash register operations, including accepting payments and providing change.

Checked out customers quickly but accurately ensuring all items are scanned properly.

Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.

• Greeted customers and provided assistance in locating items.
• Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
• Verified that all coupons were valid before processing them for payment.
• Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
• Assisted with pricing merchandise for sale in store.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
• Answered customers' questions concerning location, price and use of merchandise.
• Informed customers about current promotions such as discounts on certain products or services offered by the store.
  Issued receipts, refunds, credits or change due to customers.

• Communicated daily specials to customers.
• Maintained a clean work station by restocking supplies, wiping down counters.
  Bussed tables as needed during peak hours.
  Provided excellent customer service by addressing any complaints or concerns promptly.
• Checked back with customers throughout meal service to ensure satisfaction.
• Replenished beverages when necessary.
• Served alcoholic beverages responsibly in accordance with state laws.
• Prepared checks accurately and processed payments promptly.

I was a cashier taking money, bagging groceries and eventually moved onto helping younger employees with ringing up alcohol

• Provided guidance to cashiers on how to accurately ring up customers' purchases.
• Trained new cashiers on proper use of registers and store policies.
• Assisted cashiers with resolving customer complaints and inquiries.