Courtney Swiderski
Sewell,NJ
Summary
Skilled Medical Receptionist with a proven track record at Dr Simmers and Lerch, adept in HIPAA compliance and front desk operations. Excelled in patient service, enhancing satisfaction through exceptional customer service and empathy. Demonstrated leadership as a Shift Manager at McDonald's, improving team performance through effective training and mentorship.
Hardworking PSR at South Jersey Radiology for almost 20 years, bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. I also am highly experienced with scheduling breast biopsies and IR procedures.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Dr Simmers and Lerch
08.2001
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Manager
McDonald's Restaurant
09.1997
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Patient Service Representative
South Jersey Radiology
06.2005 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Education
Associate Liberal Arts And Sciences - Health Sciences
08.2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
Timeline
Patient Service Representative - South Jersey Radiology
06.2005 - Current
Medical Receptionist - Dr Simmers and Lerch
08.2001
Shift Manager - McDonald's Restaurant
09.1997
Rowan College At Gloucester County - Associate Liberal Arts And Sciences , Health Sciences
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