Courtney Taylor
Prattville,AL
Summary
Dynamic and tech-savvy professional with a proven track record at Carmichael Dental Care, enhancing patient communication and streamlining equipment sterilization processes. Excelled in roles requiring exceptional customer service and software proficiency, significantly improving operational efficiency. Demonstrates a keen ability to mentor teams, leading to increased productivity and customer loyalty.
Overview
3
3
years of professional experience
Work History
Dental Assistant
premier dental
Montgomery , AL
09.2024 - Current
- Explained dental services and payment plans to help patients make informed decisions.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Dental Assistant
Carmichael Dental Care
Montgomery AL
06.2024 - 07.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Secretary
Steel Tech
Prattville AL
01.2024 - 03.2024
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
- Established administrative work procedures to track staff's daily tasks.
Barista Shift Leader
Ellianos Coffee
Pine Level Al
03.2022 - 04.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Assisted with new hire processing and existing training programs.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Ezekiel Academy
Montgomery AL2023
Skills
- Equipment Maintenance
- Patient Communication
- Knowledgeable in Software
- Appointment Scheduling
- Equipment Sterilization
- Customer service skills
- Tech-Savvy
Education
Montgomery AL
Contact
Prattville, AL 36067
Timeline
Dental Assistant
premier dental
09.2024 - Current
Dental Assistant
Carmichael Dental Care
06.2024 - 07.2024
Secretary
Steel Tech
01.2024 - 03.2024
Barista Shift Leader
Ellianos Coffee
03.2022 - 04.2023
Ezekiel Academy