Courtney Taylor
Summary
Led initiatives to streamline medical billing processes and enhance coding accuracy. Oversaw training sessions for new team members to ensure compliance with industry standards. Championed efforts to improve patient data management and billing efficiency.
Oversaw patient care initiatives and streamlined medical office management processes. Championed strategies to enhance patient satisfaction levels. Maintained compliance with regulatory and practice standards. Fostered strong relationships with patients through superior communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Remote Medical Assistant
Care Connector's Medical Group
Remote, Texas
08.2024 - Current
- Answered high call volume of patients seeking assistance with preventative screenings and coordinated wellness visit scheduling.
- Provided patient care and solved problems related to patients' medical needs.
- Coordinated scheduling of doctor's appointments for patients to ensure timely access to care.
- Returned patient calls to address inquiries and resolve issues promptly.
- Reported missing information and addressed patient concerns to ensure accurate medical records.
- Update all demographics on Patient's charts.
- Responsible for training new Medical Assistants that join our team.
- Maintain a positive work environment and working relationships with our Medical Assistant team.
Self contractor
Marketplace on Main Restaurant
Grapeland, Texas
01.2023 - 01.2024
- Baked all desserts for customer sales, enhancing menu offerings.
- Maintained fresh and fully stocked baked goods for sale, ensuring customer satisfaction.
- Responsible for keeping restaurants inventory up to date.
- Responsible for keeping the restaurant clean and sanitized for customers to enjoy their time.
- Coordinated organization of special events in-house and at external venues, contributing to overall customer experience.
- Provided prompt service to meet customer requests and enhance dining experience.
Wayne's Sanderson's Farm
Palestine, Texas
01.2021 - 01.2023
- Ensured daily sterilization of high-touch surfaces during Covid sanitation to minimize virus transmission risk.
- Maintained sterilization of utensils used for defective products to ensure safe, continuous use.
- Facilitated chicken cleaning processes in Evis department to prepare products for future sales. on the line to properly clean chickens in the process of future sales to the public.
- Led training sessions for new crew members to enhance onboarding and team integration.
- Supported multiple departments facing staff shortages by offering assistance to cleaning staff and De-Bone 2nd Processing Department.
Various Positions
Walmart Supercenter
Crockett, Texas
01.2019 - 01.2021
- Customer Service Manager (CSM)
- Front End Team Lead (FETL)
- Met all customer needs through attentive service.
- Trained staff in their specific roles to enhance service delivery.
- Resolved staffing issues, managed breaks and lunches, and coordinated opening and closing of stores and gas stations.
- Responsible for making sure the front end of the store was clean at all times for customer's enjoyment and shopping.
- Established EOD routines for front end staff to support cleaning and organization across departments.
- Maintain a positive shopping environment for all customers.
- Maintain a positive work environment and working relationships for all staff.
- Operated cash register efficiently
- Host-Security
Loan Advisor
Drive Time
Fort Worth, Texas
05.2016 - 03.2019
- Collected past due payments and negotiated payment plans, preserving customer relationships.
- Increased production efficiency by implementing streamlined processes. by consistently meeting goals.
- Assisted customers with contract obligations during unexpected financial difficulties.
- Fostered positive relationships with Loan Servicing team to enhance collaboration.
Marketing Associate
Leisure Getaways Inc.
Arlington, Texas
09.2015 - 04.2016
- Coordinated dinner reservations, managed sales, communicated updates on changes, and provided options for time shares to enhance client experience.
- Conducted research on several programs and provided daily reports to track progress towards goals.
- Initiated outbound calls to engage with potential clients and effectively addressed high call volume.
- Problem solved and empathize with customers that had complaints.
Sales Representative
Silverleaf Resorts, Inc.
Irving, Texas
05.2012 - 09.2015
- Built trust with prospective owners throughout sales process to foster ongoing relationships.
- Finalized sales agreements with clients to complete all necessary documentation.
- Prepared for daily appointments, reviewed tour sheet, owner history, and presentation details.
- Presented properties and time share costs to prospective buyers.
Certified Nursing Assistant
Bluebonnet Home Health
Dallas, Texas
04.2011 - 04.2012
- Oversaw daily activities of living, monitored vitals, and documented changes in client charts.
- Ensured accurate and thorough client observations and records, demonstrating effective communication and documentation skills.
- Reported unusual odors, skin conditions, and medication side effects to maintain client safety and well-being.
- Transported clients to appointments and other facilities, facilitating access to necessary care and services.
Certified Nursing Assistant
Crestview Court Nursing Home & Rehab
03.2011 - 02.2012
- Cleaned and dressed wounds, measured vital signs to monitor patient health.
- Executed patient repositioning, delivered perineal, oral, and dental care to enhance patient comfort and hygiene.
- Maintained a safe and clean environment for patients and staff.
- Supported patients in essential daily activities, including feeding and socializing, while responding to emergency situations.
Education
Medical Billing and Coding Certificate -
The College of Health Care Professions
12.2023
Certified Nursing Assistant - Certified Nursing Assistant
Nurses Aide Academy
01.2011
Skills
Facilitated team dynamics to foster a productive work environment and drive project success
Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
Facilitated patient care to enhance recovery and ensure comfort during treatment processes
Oversaw project teams to align efforts with strategic objectives Guided team members in executing project plans to meet deadlines Cultivated a culture of accountability and continuous improvement within teams
Developed and monitored budgets to support organizational financial planning and resource allocation
Implemented effective time management strategies to streamline workflow and meet deadlines
Cultivated a positive attitude to enhance team morale and productivity
Led project teams in executing strategic initiatives to meet organizational objectives Oversaw project phases to ensure alignment with budgetary and timeline requirements Fostered a culture of accountability and continuous improvement among team members
Timeline
Remote Medical Assistant
Care Connector's Medical Group
08.2024 - Current
Self contractor
Marketplace on Main Restaurant
01.2023 - 01.2024
Wayne's Sanderson's Farm
01.2021 - 01.2023
Various Positions
Walmart Supercenter
01.2019 - 01.2021
Loan Advisor
Drive Time
05.2016 - 03.2019
Marketing Associate
Leisure Getaways Inc.
09.2015 - 04.2016
Sales Representative
Silverleaf Resorts, Inc.
05.2012 - 09.2015
Certified Nursing Assistant
Bluebonnet Home Health
04.2011 - 04.2012
Certified Nursing Assistant
Crestview Court Nursing Home & Rehab
03.2011 - 02.2012
Medical Billing and Coding Certificate -
The College of Health Care Professions
Certified Nursing Assistant - Certified Nursing Assistant
Nurses Aide Academy