Courtney Taylor
Marion,OH
Summary
Results-driven Operations Support Director with expertise in budget management, project coordination, and people management. Delivered high-performing teams and enhanced operational efficiency, leading to improved employee engagement and retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operational Support Director
Recreation Unlimited
Ashley, OH
08.2022 - Current
- Developed and implemented policies to ensure safe and effective facility operations.
- Managed budget allocation, optimizing resources for maximum program impact.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Hospitality Director
Recreation Unlimited
Ashley, OH
06.2017 - 08.2022
- Led team in delivering exceptional guest experiences through effective training and development programs.
- Implemented operational procedures that improved service efficiency and guest satisfaction scores.
- Coordinated special events, ensuring seamless execution and adherence to client expectations.
- Managed inventory control processes, optimizing resource allocation and reducing waste.
- Developed staff schedules that maximized productivity while maintaining high service standards.
- Fostered a positive work environment by mentoring staff and promoting teamwork across departments.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
Hospitality Manager
Recreation Unlimited
Ashley, OH
06.2014 - 06.2017
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Implemented training programs for staff to improve service quality and operational efficiency.
- Managed inventory systems, ensuring optimal stock levels and reducing waste.
- Developed strategic partnerships with local vendors to enhance service offerings and reduce costs.
- Oversaw budgeting processes, maintaining financial controls while achieving operational goals.
- Established standard operating procedures to ensure consistency in service delivery across all departments.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
Hospitality Associate
Recreation Unlimited
Ashley, OH
03.2008 - 06.2014
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Collaborated with team members to streamline processes and improve efficiency.
- Oversaw inventory management, maintaining optimal stock levels for guest services.
- Collaborated with the kitchen team to deliver high-quality food service during peak hours without compromising on presentation or taste.
Education
Bachelor of Science - Hospitality Management
DeVry University
Columbus, OH06.2018
Associate of Applied Business - Business Management
Marion Technical College
Marion, OH06.2015
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Strategies and goals
- Project coordination
- Employee development
- Budget management
- Contract and vendor management
Certification
ServSafe Manager
Timeline
Operational Support Director
Recreation Unlimited
08.2022 - Current
Hospitality Director
Recreation Unlimited
06.2017 - 08.2022
Hospitality Manager
Recreation Unlimited
06.2014 - 06.2017
Hospitality Associate
Recreation Unlimited
03.2008 - 06.2014
Bachelor of Science - Hospitality Management
DeVry University
Associate of Applied Business - Business Management
Marion Technical College