Courtney Theno
Tonganoxie
Summary
Resourceful professional with experience in maintaining safety and security within facilities. Skilled in crisis management and conflict resolution, effectively enforcing rules and regulations. Navigate high-pressure situations with sound judgment and clear communication, ensuring order and integrity.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Correctional Officer, Senior Officer Specialist
Department of Justice/ Bureau of Prisons
Leavenworth, KS
08.2019 - Current
- Managed problematic inmates and high-pressure situations with sound judgment and logical thinking.
- Supervised more than 400 inmates at one time during meals, recreation and unit supervision.
- Identified procedural issues and initiated corrective action through policy research.
- Established positive working relationships while maintaining clear boundaries with staff and inmates.
- Enforced facility rules and regulations to promote a safe environment for staff and inmates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Trained new correctional staff on policies, procedures, and emergency response protocols to enhance team effectiveness.
Correctional Counselor/Correctional Officer
CoreCivic
Leavenworth, KS
04.2016 - 08.2019
- Prepared, processed, and maintained documentation of reports and activity logs to ensure accurate record-keeping.
- Assisted in critical situations, including lockdown procedures and use of less lethal weapons, to enhance safety and security.
- Completed unit sanitation and maintenance checks.
- Developed and implemented programs aimed at reducing recidivism rates through skill-building activities and classes.
- Reviewed case files regularly, ensuring compliance with institutional policies and enhancing efficiency.
- Trained new staff on policies, procedures, and effective communication strategies with inmates.
- Processed new incoming inmates and managed up to 160 inmates on a case load.
Transportation Officer
Lansing Correctional Facility
Lansing, KS
10.2014 - 04.2016
- Identified potential security concerns and implemented measures to maintain order.
- Restrained prisoners daily, applying and removing restraints to ensure safety and compliance.
- Prepared, processed, and maintained documentation of reports and activity logs for prisoner transport, including handling of prisoner property.
- Managed emergency response protocols for incidents occurring during inmate transfers.
- Supervised daily operations of correctional facility, ensuring adherence to safety protocols and regulations.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing units.
- Maintained control of up to 60 inmates during court and facility transfers.
Education
Some College - Phyisical Therapy Assistant
Kansas City Kansas Community College
Kansas City, KS08-2013
High School Diploma -
Tonganoxie High School
Tonganoxie, KS05-2011
Skills
- Institutional Policies
- Firearms Safety and Handling
- Defense Tactics
- Emergency Response Procedures
- Crisis Management
- Instruction Comprehension
- De-escalation Techniques
- Conflict Resolution Skills
- First Aid Training
- Strong Interpersonal Skills
Certification
- CPR and First Aid Certified annually since 2014.
- Member of Special Operations Response Team 2015-2016
- Instructor/Member of Critical Incident Response Team 2017-2019
- Received annual training and certificates for Report Writing, Incident Command Systems, Information Security Awareness and Remaining Tactful and Diplomatic Under Pressure.
Timeline
Correctional Officer, Senior Officer Specialist
Department of Justice/ Bureau of Prisons
08.2019 - Current
Correctional Counselor/Correctional Officer
CoreCivic
04.2016 - 08.2019
Transportation Officer
Lansing Correctional Facility
10.2014 - 04.2016
Some College - Phyisical Therapy Assistant
Kansas City Kansas Community College
High School Diploma -
Tonganoxie High School